Glad I found this post. Started having problem just outside 2 years and thought I'd fixed it myself but a month later same issues with drum sticking mid cycle. I called Samsung and they told me that I only had a 2 year warranty, I know 100% it was advertised with a 5 year warranty as that's one of the reasons I purchased it as I wanted peace of mind it wasn't going to cost me to get it fixed for a long time. They're saying I now have to pay?? Need to know how to contact their UK CEO as I'm livid with this, the purpose of a washing machine is to function and wash clothes, of it doesn't do that it's not fit for purpose.......I can't believe they're aware of this issue and still continue to state customers have to poor for their poorly fitted parts!??? Anyone know how I can escalate this matter as I'm not letting this lie now!!! Maybe Twitter and social media is the way forward??!!
... View more