My packing was marked R-NZ. I got in touch with Samsung and here is the reply. ( I gave them the serial number too.) Let me assist you with the 4G connection of your device. "Thank you for providing us the information of your device. I was able to check it and confirmed that it is a UK model which supposed to work with 4G connection. We work closely with our network partners to enable the use of the Samsung Galaxy Watch Active 2 4G. An e-SIM is required to enable the stand-alone functionalities of your watch and this can only be activated by the same network carrier on your phone. We'll raise this with our product specialist so we can provide you options for your inquiry. We will send you a separate email as soon as we receive the updates for your device." Thank you for your patience and understanding." By the way, has anyone connected the watch they got from Samsung directly yet?
... View more
I have the same problem and have been running up and down from EE to Samsung many times for the last 4 days! EE says it is samsung issue Samsung says it is EE issue. At last, EE said they don't have the licence to activate the new Active 2 watches "bought from Samsung" directly. I got back to samsung with this information and they kindly asked me send the watch back. They find it impossible to talk to EE. Hours and hours of phone calls became just a waste of time. Be warned that it is not possible to activate the 4G with any network if the watch is not bought from the service provider. ( As far as I have found out.)
... View more