Have you made sure to extract all the files from the download file to the USB stick? It's step 6 in my step by step answer on page four of this thread. The file you download is a compressed file which contains the files you need. The TV can't read that compressed file so you need to extract the files it contains to the USB drive. How to unzip files : https://www.windowscentral.com/how-zip-and-unzip-files-windows-10
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Hi folks. After trawling boards for what felt like hours, i managed to solve this myself on my TV (model UE40ES6300). Forget changing you DNS and all that stuff - this fix is for when your device will connect to the network, but when you subsequently try to connect to, for example, NetFlix, you get the error in this thread. Very simple really - upgrade the firmware on your device. I wasted a load of time with factory reset, manual DNS, but nothing made any difference. Then I upgraded the firmware - with a USB stick because my TV wasn't working with Internet services, and that solved the connectivity issue. I was then able to upgrade SmartHub - because previously the TV didn't think there were any newer versions, and then everything worked perfectly. My steps were: 1) Waste ages follwoign random fixes that had nothing to do with the problem 2) Go to this Samsung Support Page http://www.samsung.com/uk/support/search/? 3) Type in your device model number - mine was UE40ES6300 and hit enter 4) Your device support page loads - scroll down the "Solutions and Tips" section and click on "Firmware / Software" 5) In the page of available downloads that appears lock for "Upgrade File(USB type) " and click that link. 6) Once that file is downloaded, double click it and extract it to a USB stick. 7) Put the USB stick in a USB slot on your TV and turn the TV on(can plug it in with the TV already too) 8) Press "Menu" on the TV handset and scroll to System Update, scroll through to USB Update (or similar) and click the OK / button in the middle of the arrows to get it started. 9) Wait for quite a while for it to find the update, answer yes when is asks if you want to install. 10) TV will install it and reboot - this takes a while - don't lose patience - let it finish. 11) You might need to rerun setup (i can't remember if it makes you do this anyway), but check your network status anyway. 12) Now your internet connection should work properly and you might have some other updates pop up - if so - say yes. 13) Go into Smarthub and it will tell you an update is needed (probably). If it does, do all those installs (I had 24 to do), and you're good to go. Hope that helps.
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