yea bixby 1.0 was really interesting and actually useful but then they went and tried to make it more like Siri which was a huge mistake. All they did with bixby 2.0 was make a far dumber, less useful, in the way assistant that can't really assist with much. If they out bixby 1.0 back on, I think people would use it more especially since it only took a small part of the screen and was able to do a lot more than this new version. Also, while the capsules are a cool idea, they really do create so much trouble for the end user since they have to remember the names of each one and what they do. Imagine if you had 20 capsules or so. I don't think that Samsung really thought Bixby 2.0 through. Also, it took 2 or so years to add the seamless talk feature where you can speak right after saying the prompt rather than waiting for the beep which is a bit ridiculous. I dont want samsung to give up on bixby though because if they just use Googles assistant and also remove the galaxy store, not only would there be nothing major to separate samsung from other android phones, but there would also be less competition in the smart assistant market which google already dominates. So I hope that they just stop trying to do something so unique and different with bixby and just make it a great assistant and device manager. If they can do that, I'm sure they can get rid of the negativity surrounding bixby. Also, I really hope they add back the translate feature where you can type text rather than take a picture. Maybe make bixby translate a separate app all together since it has so many features.
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As a long time Samsung Member and user, I can say with full confidence that most customers do not want extra/duplicate apps on their phones. Not only does this create a confusing environment for the end user, but it takes up storage on the device unnecessarily. There should only be one version of the apps on the devices, either use Samsung apps, or Google apps. Please remove carrier bloatware as well. No one really wants Verizons texting app, or Tmobiles rewards program. This is completely useless for the vast majority of users and significantly degrades the user experience. When someone gets a new phone or tablet, the first thing they want to do after setting it up is use it, not go through the apps list and delete all of the unnecessary repeat apps and bloatware. This is one of the reasons many still prefer iPhone and iPad over Samsung devices. Simply put, Apple doesn't put up with excess apps that don't improve the user experience but rather tells the carriers and other third parties that if they want to have iPhones on their shelves, they have to follow Apples rules, not the other way around and Samsung really needs to take that approach when it comes to all of these apps. The devices Samsung makes are truly some of if not the best, but the lack of polish on the software side causes many to turn away from the devices.
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