Hi BandofBrothers Thanks for getting back to me and thanks for the link. However, I'd already checked out the manual and unfortunately I've been unable to find the hole in the tray for the pin to go into. I don't understand this, as I watched the guy in the EE shop install the sim in the tray by first getting the tray to spring out by using the pin. I'm intending to return to the EE shop tomorrow so they can show me how to use the pin to remove the sim card. I've tried poking the pin all around the tray area, as there is no hole visible, but all to no avail. I bought the phone on ebay and I'm in the UK. I'm unable to supply a photo of the side of the phone because the only camera I have is on the phone itself. The phone arrived with most of the documentation in Italian, so I don't know if my problems have anything to do with that. Anyway, thanks again for trying to help. Zacc
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