LIVE CHAT WITH SAMSUNG EXPERT since monday i have been trying to upgrade my s10 to the s20 ultra via my samsung upgrade scheme email. after imputting all the information including the klarna bit. im am left with a continuous loading circle and the page freezes. i have spoken to you several time and am getting nowhere. should i give up on samsung and go for another brand. Rhen joined the chat Thank you for chatting Samsung.com. This is Rhen, your Samsung.com Expert and I'll be happy to assist you. May I ask for your name, please? mike I hope you are doing well and safe, Mike. May I know your email address please? ******************* I am going to check the order. If it's gone through or not. Please be informed that we are unable to see any orders online. Try it again. https://www.samsung.com/uk/upgradelounge/ i have been trying for three days are you seriously telling me there is no other way of me upgrading. samsungs customer care is shocking Try it again using the link I provided and if it's not working you may try within 2-3 hours later. again i have been given the same advice for three days. i want to speak to a manager. Kindly call us at 0330-726-7467 or send an email using firstname.lastname@example.org for further assistance. againg i have done this and spoken to someone who said they couldnt help
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I have been trying to upgrade my Note 8 to Note 9 since December 2018. Constant emails and phone call and in the meatime the Note 10 came out. Let me know if you find a resolution as I am deeply frustrated.
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