I've replaced two TVs this Christmas, both old ones being approx 10 years old. I bought my mum a 40" Samsung - she already has a small Samsung elsewhere in her house so UI familiarity was a factor. It's a 2017 model, looks good - and UHD iPlayer happens to work - though not a significant factor on a 40" LED set. Then after Christmas I set to on replacing my solid old 50" Samsung plasma. I had been previously considering another Samsung but after seeing on other forums, and then on here, the hassle you guys were getting with no semblance of even short term support and promises not kept, my money went elsewhere and I have a new 55" LG in place as a direct result of the way Samsung have been treating its customers. It now won't affect me directly for a long time - I tend to make TVs last a very long time - so I am now a long lost customer - but I do hope Samsung see some sense and start treating their customers better. Good luck folks.
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