I have messaged @blenky for a copy of the firmware. I'm really looking forward to trying it out, anyone able to pm a link?   ... View more

@Complexcomplex wrote: I have contacted RGB Direct, with wording similar as to that used by the chap who recently contacted John Lewis. It is your right to a refund. They will tryp palm you off to samsung - which is wrong. Sounds good! I wish you all the luck possible! Would you be so kind as to private message me a copy of your letter,  so I can look into creating my own? My main concern is them not advertising the dongle on the KS8000 webpage, even though its on the 9000 series page. Thanks! ... View more

Before buying the TV I did a lot of research, reading the statements and marketing from Samsung in regards to the Smart Things dongle and the future proofing with an update for HLG and HDR10+ played a huge role in me choosing the Samsung  UE65KS8000. I'm kind of annoyed with myself that I didn't read the full specs on RGB Directs website; (https://web.archive.org/web/20161004002540/http://www.rgbdirect.co.uk:80/Products/Television/LED-TV/SAMSUNG/UE65KS8000) which is stopping me from even attempting to contact them concerning this issue!   ... View more

@paulyoung666 wrote: How old is the TV ? 13 Months old ... View more

If anyone else has been in touch with RGB Direct and has any input on how to proceed it would help a few of us here out.   ... View more

@Complexcomplex wrote: Hi did you have any luck with this? I'm about to also get in touch with RGB direct and want to know the best way of doing this  Please let me know how you got on! I'm considering giving them a call but one problem from what I can see is they didnt advertise the smartthings dongle on their website, which is the only thing from holding me back! https://web.archive.org/web/20161004002540/http://www.rgbdirect.co.uk:80/Products/Television/LED-TV/SAMSUNG/UE65KS8000 I'm not sure how to proceed if I don't have the evidence! ... View more

I bought my 65" KS8000 this time last year and I'm sad to say my TV is also suffering with the same issue. I have 3 purple blobs on the left edge of the screen. It's very distracting especially when the TV shows white/light colours. I'm not quite sure what to do. I have only just started paying for another years warranty! ... View more

So the PS4 bbc iPlayer app gets a UHD update but my ks8000 that I bought last year won't actually display in HDR. Great. ... View more

I've found a web archive capture from the store I bought my ks8000. Not seeing anything about smart things dongle. https://web.archive.org/web/20161004002540/http://www.rgbdirect.co.uk:80/Products/Television/LED-TV/SAMSUNG/UE65KS8000 ... View more

Living in the UK, will I be able to get a refund or exchange by law if this TV NEVER gets support for HLG through HDMI? I think going the smart dongle route is a dead end with RGB Direct. Im sick and tired of this whole situation, as I'm sure many of you are. ... View more

I'm currently looking into if it's worth me attempting to get a refund/exchange with my 65" ks8000 that I bought from rgbdirect last year. Problem is I am unable to find the model on their website and would.like to know if they did actually advertise the smart dongle features. I bought the TV with a debit card, not a credit card so I'm not sure what route to take. I'm really annoyed to be honest and would like some advice. Thanks ... View more

Morning @ AntS, I would also like to be added to the list of disappointed and dissatisfied Samsung customers. I bought my 65"KS8000 from RGBDirect at the end of June last year with the future promise of the Smart dongle and what I would consider full HLG support. To say I'm disappointed in an understatement. I have been watching this thread carefully, making notes and waiting to see if Samsung takes any action to support both the product, aswell as the paying customers. Sadly I will be taking action and moving forward on a refund with RGBDirect if Samsung chooses to ignore the situation.   Thanks   ... View more

Has anyone had any luck with RGB Direct? I'm considering going ahead and throwing an email there way. I'm not sure what tv I would swap 65" KS8000 for on terms of value. ... View more

Hello, it's nice to see this discussion taking place. I bought my Ks8000 from RGB Direct and after seeing that the TV I bought in July 2017 is no longer supported, I will be looking into getting a full refund and purchasing another brand. Has anyone ***** dealt with RGB Direct on this matter? ... View more

Hello, it's nice to see this discussion taking place. I bought my Ks8000 from RGB Direct and after seeing that the TV I bought in July 2017 is no longer supported, I will be looking into getting a full refund and purchasing another brand. Has anyone here dealt with RGB Direct on this matter? ... View more