I genuinely like my 49KS7000. I bought it after reading reviews, reading pages on AVForums, many visits to Richer Sounds to see my ‘narrowed down by research’ choices, and finally settled on the Samsung over LG, Philips and Panasonic. At the same time I also bought a Samsung UHD player to enjoy the 4k experience.Itas exhausting work, but I was delighted by the result. Because I genuinely believed I had bought the best I could afford, and I knew Samsung were going to update it for HLG. Except they now say they aren’t. Which disappoints me greatly. We have great consumer laws in this country, and I’m certain they will be useful if required. Personally I’m not certain that this story is over yet, not least because of this thread on Samsung’s own forum. So it is that I serve notice h e r e (on their own official forum) to Samsung that, they have until the end of February 2018 to update my television to receive the HLG HDR capabilities promised, and which will work successfully with the BBC’s iplayer service. This is likely to be the way that U.K. viewers will receive UHD content, and not via terrestrial broadcast over the air. I believe this to be fair and reasonable, both in terms of Samsungs engineering capabilities, and within the timescale allotted. Should my television not be equipped with capabilities to receive such content by the date quoted, I shall at that point commence discussions with Richer Sounds around returning it for a full refund, and notify trading standards via citizens advice. I shall take whatever steps are required to secure a full refund, including the small claims court. Whilst I am less concerned about the advertised yet still not delivered Smart Things hub, which has failed to materialize, this will form part of my discussions with Richer Sounds, Samsung and others as necessary. Adam Sharpe 29th December 2017
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