@amokuk wrote: Just the 4 days left to get an update to watch blue planet 2...   samsung....? echo .....? echo ....? echo ...? I think it's gone beyond wanting to just watch Blue Planet 2 now.   I think Samsung need to wake up and smell the coffee  ... View more

@paul1277 wrote: Hi some one from the KS forum put this Richer sounds link which states teh smart connect.   https://web.archive.org/web/20160708035232/http://www.richersounds.com:80/product/tv---all/samsung/ue60ks7000/sams-ue60ks7000 Did this also apply to smaller screens? I have a 49KS7000? ... View more

Likewise   https://twitter.com/sharpe69a/status/947422616742187008   Please like and retweet ... View more

I genuinely like my 49KS7000. I bought it after reading reviews, reading pages on AVForums, many visits to Richer Sounds to see my ‘narrowed down by research’ choices, and finally settled on the Samsung over LG, Philips and Panasonic. At the same time I also bought a Samsung UHD player to  enjoy the 4k experience.Itas exhausting work, but I was delighted by the result.   Because I genuinely believed I had bought the best I could afford, and I knew Samsung were going to update it for HLG.    Except they now say they aren’t. Which disappoints me greatly. We have great consumer laws in this country, and I’m certain they will be useful if required. Personally I’m not certain that this story is over yet, not least because of this thread on Samsung’s own forum.    So it is that I serve notice h e r e (on their own official forum) to Samsung that, they have until the end of February 2018 to update my television to receive the HLG HDR capabilities promised, and which will work successfully with the BBC’s iplayer service.   This is likely to be the way that U.K. viewers will receive UHD content, and not via terrestrial broadcast over the air.    I believe this to be fair and reasonable, both in terms of Samsungs engineering capabilities, and within the timescale allotted. Should my television not be equipped with capabilities to receive such content by the date quoted, I shall at that point commence discussions with Richer Sounds around returning it for a full refund, and notify trading standards via citizens advice. I shall take whatever steps are required to secure a full refund, including the small claims court.   Whilst I am less concerned about the advertised yet still not delivered Smart Things hub, which has failed to materialize, this will form part of my discussions with Richer Sounds, Samsung and others as necessary.    Adam Sharpe 29th December 2017 ... View more

 @ukpetey, do you have any problem if I use your post as a template to serve notice to Samsung at this location? ... View more

@TastyBurger666 wrote: Nowt to do with the BBC, MPEG-DASH licensing within the DVB-DASH spec is handled by a third-party licensing company.   The interesting point is that if Samsung have already licensed the codec for 2017 models, surely the licensing agreement covers all the other models?    Additionally, the codec itself is a joint project of the EBU, so are there any post-Brexit implications for those of us stuck in the UK (when we eventually have to leave the EBU). Oh no! Don't give them Brexit as a possible excuse! 😉😂 ... View more

@blenky wrote: I love my 2016 KS TV but really disappointed with Samsungs disregard re HLG on iPlayer. They really need to make good or mark my words a hell of a lot of people will jump ship when looking at their next TV.  More than just those posting here.... ... View more

Christmas 2015 bought a Sony 4k TV, got stung by the fact that it wasn't HDR. Decided to replace it Christmas 2016, did research, bought Samsung KS series UHD certified, all bells and whistles. Christmas 2017 find out that TV is not future proof, not even for a year. Having spent over 2k on TVs in two years (one my own mistake, which I'll admit) I'm really not happy with this situation. Please Samsung, support your customers, bring us iPlayer HLG.. ... View more

@Jep_uk wrote: @mrtickle wrote: @ukpetey wrote: I don’t suppose they’ll be in a hurry to do anything. Well certainly not over the Xmas break, no.    @ukpetey wrote: My KS7000 tv’s firmware is still on 1201 and even today it says no updates are available. I’ve been reading for weeks that 1201 has been updated, but I’m not faffing about with USB drives. So I’ll just wait. Well then, that's entirely your choice - the rollout mechanism takes weeks/months because they are done in batches. If you want it promptly, you can "faff about with USB drives" (hardly a faff really, it's very streamlined). 1201.6 was released on 3rd Aug. Since then we've had 1203.6 (27th Sep) and 1208.2 (14th Nov). From what you say, something doesn't sound right. If you manually "check for updates" and are not seeing even 1203.6 by now, something could be wrong with your setup? NB: Software updates don't work if you're inside an app, you must be viewing a HDMI input or one of the internal tuners.   But seriously, instead of stressing that it's not updating, if you do want the latest firmware, just download 1208.2 (14th Nov)  from http://www.samsung.com/uk/support/model/UE55KS7000UXXU#n and follow the simple instructions   If you follow the simple instructions you will not be able to install firmware as the instructions are wrong.  Another example of Samsung caring about their customers, not correcting wrong information. ... View more

@amokuk wrote: It's almost like they don't care! Well, they've had our money ... View more

@paul1111 wrote: The What Hi Fi can't be much clearer can it about Samsung Support for 2016 models? No, but I'm sure there'll be some "SamsungSpeak" to weasel out of the promise.... ... View more

@richardg wrote: Re the statement you quote, " We have enabled all 2016 UHD TV with UHD HDR HLG for Broadcast Services as promised (Ensure latest Firmware is installed). It must be noted this does not include IHD HDR HLG Content delivered via the BBC i-Player Application as this is not a Broadcast Service."   If this was the case, how is it that my 2017 model is now working with iPlayer UHD? The question is why the fix that was applied to 2017 TVs this week cannot be applied to earlier models. Is it a technical limitation or a commercial decision? Obviously a commercial one, from which the potential backlash will take too long to affect the company. ... View more

If Samsung continually ignore this forum and their customers then I'm thinking that the approach to papers and media is going to be a way forward.   Only problem is, they will hide behind their petty excuses until they get hit by the sales backlash (which may take too long to help current consumers.   I'm disappointed that a company can be so blind and ignorant of its customer base. ... View more

@disrember wrote: yes this is *****, but dosnt seem to effect everyone   http://forum.blu-ray.com/showthread.php?t=300391 Hence why the disgruntled posts are appearing from owners of pre 2017, who've been ignored by Samsung and left out in the cold. ... View more

This whole issue is laughable. Declaring a TV from 2016 obsolete is bizarre. Their attitude towards customers is so arrogant. We are given empty promises and kept in the dark about what updates actually do to our product. Really, Samsung, it's time to wake up to to responsibilities to your consumers before they all jump ship. ... View more

@paul1277 wrote: I am now on the phone to citizens advice to see what they can do!   Hopefully not on a Samsung phone..... 😉 ... View more

Hi. I own a 2016 49KS7000 and I cannot believe that it has been declared obsolete by Samsung by their refusal to activate HDR HLG with BBC iPlayer. That's really a kick in the teeth for anyone loyal to a brand. Please sort it out, even if it can't be done in time for the Blue Planet trial ending, although that would be a nice holiday gesture to get it sorted before hand.... ... View more