Not really, this thread has excelled in the knowledge of consumer power and ways to beat down corporate greed that Samsung has shown. Intially we all vented our frustration for the lack of 4k and HLG iPlayer during the Blue planet trial. However, that didn't work and the only way Samsung would listen is when every customers asks for a refund and by the looks of things the Smart thing dongle is a great way of achieving that. Regardless of the result, I will never purchase or recommed a Samsung device again. ... View more

Great post mate. Also it would be great if everyone that has been misold to report this story to BBC Watchdog and other news articles if possible. It would spread the message to all our fellow Brits and teach Samsung a lesson they really need. ... View more

Same problem H E R E. Samsung you have truly let down your customers big time. No official reasons as to why you are not updating the 2014, 2015 TV's for BBC iPlayer 4k and 2016 TV's for BBC iplayer 4k with HLG.  This type of business is a slap to the face of customers that have been loyal and full of praise.  Betraying your customers after 1 year of release of your TV's, is like buying a subscription to an anti vius protection where support would cease after the annual period.  But no this is TV and should be supported throughout the product life cycle as long as hardware is not a limitation.  Is there any vacancies I can fill in your customer strategic department? I sure can do a much better job than those sitting on your desks.  ... View more

Wow beautifully said! Speaking of which we can report this to BBC Watchdog and other news outlets to spread the message of mis selling as it is a serious case in regards to consumer protection. Oh boy, this may even go international as Samsung said it to all 2016 SUHD TV's. Lets see how Samsung reacts then. ... View more

Exactly! Now Samsung had the easy choice of updating their 2016, 2015 and 2014 TVs for 4k and HLG support but now they have to either fulfil their promises like the free Smart Things dongles or else pay up in refunds through retailers. So we as customers can get our money back and never would we have to buy or recommend any Samsung products again! P.s. I am currently looking at LG TV's and should expect to see some price drop for their 2017 lineup. ... View more

Yeah sure. Everyone should do the same and give Samsung a hard hitting lesson. ... View more

@ Tezz, You are a life saver! I totally forgot about this promise and will definitely pursue my case of mis selling. Hopefully I can get a full refund and go for the likes of Panasonic and LG who support the new and latest technology. ... View more

This sort of practice may be common in other devices too which I believe the government should intervene. Introduce a new law that would obligate manufacturers to support their devices for a minimum of 3 years unless there is a hardware limitation which they may be exempt from. It will surely be one of the best laws for the digital age and definitely eliminate this discussion of Samsung not updating their 2016, 2015 and 2014 TV lineup.  ... View more

Samsung have certainly let down their UK customers in thinking that 4k support let alone HLG is not worth their time to update the 2016 TV's.  Well BBC iPlayer is probably the most used platform due to its vast content of library and no direct subscription costs other than the compulsory TV licence. So to exclude us from viewing the best resolution on a TV that is more than capable of delivering is the true defenition of stupidity.  Nevertheless, Samsung can regain their trust from their loyal customers if they can update their 2016 to support 4K HLG and 4K for the 2015 and 2014 lineup. If not then bye bye Samsung and see you in the news about the fall in your UK TV market share.      ... View more

I have also reported this fiasco to BBC Watchdog and hope they report this in their programmes. Samsung you have explicitly betrayed your customers with false promises that clearly have not delvered. SHAME ON YOU! ... View more

I agree 100%. It is utterly preposterous that Samsung left the 2016 range out of the update. For myself I also own the KS7000 when it was first launched. To be left alienated from the 2017 range gets to show the sinister side of Samsung where money and business matters more than supporting their loyal customers. It is nonsensical to think that a new Samsung TV must be bought every year for you to receive updates and support.  Looking at the supported devices that can stream BBC iPlayer 4k HLG and it is astonishing. The fact that Panasonic are supporting their 2015 TV's and LG supporting their 2016 TV's truly shows their long term commitment to their customers. Whereas samsung paint a different picture. What amazes me more is the fact that the HLG technology is already supprted on the 2016 TV lineup and there can't really be any excuses in that regard. By the looks of things, Samsung do really want you to buy it's new expensive TV's every year. Sorry Samsung but I'm not going to fall twice and that being said I can't wait to pick up a LG or Pansonic as my next TV. ... View more