Ks series didnt do 3d ... View more

An absolutely hilarious statement from Samsung/Ants. Final statement, ie you can all just shut up and ***** off now. You should have read the writing on the wall in January, this was the only outcome that was ever going to happen. You should have taken them to court over miselling and got your money back by utilising the information in the other thread and using every possible reason. They think you are mugs and to be honest they are right. TAKE THEM TO SMALL CLAIMS COURT. It will cost you £60 and you will get that back. The smart things dongle is a home run case of mis-selling. It's too late now for the world cup, the procedure will take well over a month to come to an end, but at least you will have the satifaction of hurting samsung. Their legal representation costs them a fortune in itself. Samsung is out of my life never to return. ... View more

I suggested that to get your money back you go to the refund thread and use the information provided there. Then you can get the TV you thought you were buying.    Here is your own comment about how clear cut a case of mis-selling that thread highlights "chopples123:  If anyone wants rid then it far easier to go the smart things route as thats a slam dunk!"   Not sure what your point is to be honest mate. ... View more

You said that 3 months ago ants, and 3 months before that. I'm not sure how long it takes to tell people that Samsung are not going to do anything. Perhaps Samsung could bless us with at least an update on some sort of progress. You know like any normal company would? Even the train company Thameslink, which is basically a train crash right now, has the balls to step up take responsibility for its failings and says yes things are a mess but this is what we are doing to sort it out. Are Samsung to good for that sort of behaviour? Frankly your comment is meaningless without an ETA but you cant even provide one of those. It's utterly pathetic in all honesty.      ... View more

HLG was advertised as a feature for many KS owners that bought in the latter half of 2017. Im not about to rehash the reasons why you should want to get your money back off samsung for an inferior product that cost you thousands of pounds. read the thread. ... View more

You lot should have read the writing on the wall and took them to small claims court months ago when they refused to give us any information on why we would never be getting an update, and trust me you wont be ever getting an update except for a 50% chance of the EDID fix. At this point I would say the chances of ants ever showing his face on this thread again at about 20%, who wants to be the person that tells you you are all suckers? Small claims court would have cost you £60 and you can put that in your claim as an expense. You would have won had you listened to the advice on the sue/refund thread. It's clear cut mis-selling.   I  bought my ks8000 specifically for uhd hdr world cup but i shall now be enjoying it on my oled c7 beauty. ... View more

https://www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/going-to-court/taking-court-action/step-one-write-a-letter-before-action/   Samsung have done none of the things expected from them on this page in response to my letter. ... View more

I wont get in to details over what i am doing regarding this but having had expert advice from from a corporate lawyer i believe i have an excellent case. 14 days and counting. ... View more

And this is because when the case comes to court they have to have provided me with discovery information. Of which i have asked for full internal discussion emails relating to both issues and the decision to discontinue and a full technical explanation of why hlg cant be implemented. ... View more

I too dealt with the presidents office. They were very good at responding to me initially and offered me a smart hub. I declined. They wouldnt give me any details on why the extend was discontinued and repeated attempts to get then to give me a timeframe for hlg support got nowhere. I then sent a pre court action email and letter and asked them to acknowledge receipt of it. They have not contacted me since. I believe that the judge will not look favourably on that because according to what I have read they are legally meant to acknowledge. ... View more

Besides this isn't a complaint anymore, i have a court claim lodged with a case number. They can speak to the judge about it, not me. Wasted enough time giving them the benefit of the doubt ... View more

None of that matters for me, i bought off samsung not a retailer. ... View more

Smart things extend usb stick and hlg support. ... View more

I just initiated a small claim court action on Samsung. They have 14 days to contest it. ... View more

The guy is speaking in a second language using google translate probably to convey some fairly good info from italy to us, let give him a massive break shall we? ... View more

HDR+ is a fake HDR mide that applies postprocessing to a normal broadcast and make stuff brighter and give more range between dark and bright. It has nothibg to do with real HDR or HDR10 or HDR10+. In fact as soon as the ks receives a proper HDR signal it get turned off automatically, its not needed. ... View more

Christ, ill correct for you That's why ours tvs can play a very very limit subset of hlg. All devices need the edid because if they don't they are breaking the rules and are by definition broken. Of course they knew/know that these devices need a flag that is seperste from hdr, its in the specs. Their own bluray players are broken, like their own tv sets are. ... View more

Yes, quite. But its not working and handshaking properly for a reason. It doesn't work how it should... ... View more

@BAMozzy most of that ia nonsense. Look hdmi handshake isnt something that works periodically, its a technical handshake advertising hardware capability. The fact that some devices break this means they are also broken not that the ks somehow works. The directv engineer has confirmed the ks doesnt advertise hlg capability. We already know that the picture from these devices is poor with wasged out colours so lets not pretend everything is fine. Just becuawe something send a hlg signal, breaking the handshake rules doesnt make everything fine and dandy. It either works properly or it doesn't.   Samsung have had plenty of tine to get this sorted so again lets not pretend this situation is acceptable. ... View more

I think samsung are just glacially slow... And don't care because until now no cared enough. ... View more

@Saverio571 thanks for the info but april? Are they kidding? Not only that we are relying on some guy on a forum in italy to get this information in the uk? He could be the CEO of samsung italy for all i care where is the official statement fron samsung uk on ANY of this. We have some emails from the presidents office and rumours from a journo at forbes. Literally no official statement. No technical discussion. Utterly woeful. My letter if intent expired today, no reply after getting back to me within hours every day over two weeks previously. Im now going through the claims process. ... View more

As I have said previously, almost like its not respecting the hdmi handshake and forcing something that doesn't actually work properly... ... View more

I predict lots of shouting on here on the 8th... You know it isn't going to work ... View more

It cant use hdr10 for live stream. You can't set up the metadata on the fly. Hdr10 will only used for on demand ... View more

@saverio is this hdr or hlg? ... View more

Thank you for recognising that we all got a bit over the top yesterday Paul, We all share your frustration. I believe the firmware is from sky italy to their set top box. ... View more

I might be completely wrong here but the set topbox doesn't negate the transport layer does it? Ie it will still require either dvb-dash or mpeg-dash as the transport protocol to stream to the tv. So im not sure what we gain here. I very much doubt that its JUST an EDID issue... I know for a fact that virgin are looking at mpeg-dash as the transport layer from set top to tv. ... View more

I totally agree, please stop describing iplayer HLG as a dead horse or side issue. It is not!! It is incredibly important and definitely as important as sky. Like i have constantly said iplayer is the only game in town right now for bbc uhd content. Not only that this is a standards issue, it should support this stuff as promised. ... View more

Errm not sure why you think that is true? The tv set does the decode in hardware because it is capable of doing it. This is exactly why you have a hdmi handshake between hardware devices so it knows what signal to send for the tv to do its stuff. Sky q will bot be doing a decode and then passing out a signal to your tv, thats not how it works as far as i know. ... View more

It definitely isn't far less important as its the only way for the foreseeable future that you will be able to get live bbc services in 4k and HLG. The sky issue is on equal footing though as virgin media will be when they pull their finger out. ... View more