Good morning.  I am writing here in hope to solve my issue.  2 days before I have bought a samsung j7(smj730f) Brand new smart phone from a shop who claims it is authorised by samsung to sell his products.  I have an issue with the phone and the shop/person refuse to help me or to find a solution.  I have attached the above screenshot.  I tried to add my files from my old phone samsung s6 phone to the new phone.  On the old phone the total memory was 32gb and the total memory i used was 10.40 gb(with my files,system files,apps and everything) I tried transfering this files with smart switch to my new phone.The total memory of the new phone is 16 gb.I tried transfering all to this phone and all what fit was 6 gb-with all my files and apps.(I have attached a screenshot as well)  Can you please help me out.What is occupying the rest of 10 gb?I asked the seller to explain me and he tried to shut me down saying that the rest is the system.How can the system take 10gb?How was in my other phone the whole things+system taking ONLY 10gb.  The android is advertised to take only 2gb. Than my items + system would be only 8 gb,meaning that I am missing 8gb somewhere. Please advice how can I solve this issue,and if the phone seems to be damaged,or if there is any solution.  When buying this phone was advertised 16gb and I was expecting to be able to us at least 80% of this memory,now I am able to use max 40% of the memory advertised.Definetely there is a mistake or a problem somewhere  Thank you for the help ... View more

Hy,I am new here and hoping to get some help some advice. I am browsing the internet since 3 days already I couldn't really find a solution. My galaxy s6 fell down and the screen turned black.The phone is working as I receive notifications. I would like to recover my data from the phone. The service centres where i took the phone they all need to wipe the data and change screen. The screen change costs 150eu,and I can not pay that amount,I would like just to get recover my data. I managed to remove the pattern,i connect my phone with smartswitch but than i receive the error/notification that "usb transfer is not allowed".I am not sure if the touch screen is working.I tried pressing the screen but I might not find the right place to press or it is not working. 1.How can I realise in this situation if the touchscreen is working? 2.If it is not working how could i use smartswitch to recover my data.   I tried 3 different programs which estimate to recover 10gb data,but they charge around 90$ to buy the program in order to recover the files,unfortunately I can not pay that amount.   Please help,any advice is more than welcome ... View more