" Samsung hasn't really miss-led me on BBC iPlayer HLG as they never specifically stated that the 3rd party apps would automatically be updated to ake advantage of the TV's HLG support." - If the BBC's 3rd party app hasn't been updated how does iPlayer 4k work on 2017 Samsung TVs?  ... View more

" ALL of these comments etc should have their own thread". Who are you - the thread police? Yes, why don't we all discuss why [insert acronym here] does or doesn't work over [insert another acronym here] rather than the fact that a major audiovisual vendor seems to have decided to reduce their product lifecycle to 12 months and, in so doing, has upset 1000's of customers who bought their products in good faith?  ... View more

I disagree. The non-availability of the 4k HDR iPlayer version alerted customers to a number of areas where Samsung have failed to keep their products up to date with evolving technolgies. The basic issue is that Samsung appear to have decided that they will not continue to deliver improvements to their pre-2017 models. Many people bought such TV's only a few months ago at considerable cost and had a reasonable expectation that the products would be updated for a few years at least. The mis-selling argument could apply to a number of different features depending on when the TV was purchased and from whom because it is the retailer that has responsibility in UK consumer law. Hence a lot of discussion on this thread about exactly what the adverts said and when. Limiting the discussion to iPlayer will not help people with their claims. iPlayer is just the alarm bell that made people aware of the bigger problem that Samsung appear to have reneged on their promises and, if proven true,  can no longer be trusted. ... View more

This is the kind of techie argument that drives consumers mad. The point is that if a company says that it's product supports feature X then it is reasonable for consumers to assume that all aspects of feature X are supported. Unless someone can point to the small print in the original advertising that specifically excluded certain features of X. This is exactly what the law on mis-selling is designed to prevent. ... View more

Richer Sounds offered to swap my 2017 TV with no questions asked. I was on the point of doing this when the iPlayer upgrade came through but full marks to RS for their attitude. That's why I am going back there today to buy a new AVR and UHD BluRay player. They deserve my business. ... View more

This is pure speculation (but in the absence of any Samsung statement what else do we have?) but I suspect that they have discovered that there is an additional cost to apply the relevant changes to pre-2017 models. One possible reason for this is that their software achitecture is inflexible and that the components developed for the 2017 models cannot simply be appled to older models. This would indicate poor component design. The consequences would be custom software component designs for each model year and extensive retesting of every individual software platform version. One way out of this would be to engage customers (hah!) in a planned beta programme to get the testing done through user involvement. Again, this is speculative, but it would be highly embarrassing for Samsung to admit their software platform was poorly designed and inflexible. Is that why they are silent? ... View more

I am not a lawyer but, if I was constructing a case around HLG, I would take this approach:  The fact that 2017 TVs can now support the relevant standards for non-broadcast services means that it is technically possible for Samsung/BBC to achieve this on their software/hardware platform. Therefore, the failure to apply this technique to pre-2017 models is either because a) there is a technical limitation present in older models that does not apply to the 2017 range or b) no such limitation exists but Samsung have made a commercial decision not to apply this technque to older sets.  Whichever is the case then Samsung would have to show that they specifically excluded support for relevant non-broadcast service standards when describing the capabilities of pre-2017 models.  I would check all claims made at the time for any small print about limitation of support for the relevant standards. Otherwise, it would seem reasonable for purchasers to assume that all such content would be supported. If someone says "standard X" is supported then that inlcudes all subtypes of "standard X" unless specifically excluded. If a) is the case, then the only redress would be a physical add-on or replacement TV. If b) then whatever software changes have been applied to 2017 TVs should be applied to older sets. I repeat, I am not a lawyer, but it seems to me that a case could be constructed along these lines. ... View more

@Sam-Knp wrote: Just received a response from Samsung uk on Twitter “We have enabled all 2016 UHD TV with UHD HDR HLG for Broadcast Services as promised. It must be noted this does not include IHD HDR HLG Content delivered via the BBC i-Player Application as this is not a Broadcast Service.”  As I have said many times before, ask them how 2017 TV’s can now access this non-broadcast Service and why the same solution has not been applied to earlier TV models.     ... View more

Re this statement, " It must be noted this does not include IHD HDR HLG content which is delivered via any UHD-supported apps as those are not considered broadcast service." Perhaps you could ask them how their 2017 TVs are now able to access  the  BBC iPlayer UHD trial without supporting this service?  ... View more

Well if it is a purely commercial decision then I think that would greatly enhance the case that Samsung has reneged on promises to its customers. If it were a technical problem then they might be able to claim that they never promised to support particular implementations of HLG (but even that could be interpreted as misleading to consumers). ... View more

Re the statement you quote, " We have enabled all 2016 UHD TV with UHD HDR HLG for Broadcast Services as promised (Ensure latest Firmware is installed). It must be noted this does not include IHD HDR HLG Content delivered via the BBC i-Player Application as this is not a Broadcast Service."   If this was the case, how is it that my 2017 model is now working with iPlayer UHD? The question is why the fix that was applied to 2017 TVs this week cannot be applied to earlier models. Is it a technical limitation or a commercial decision? ... View more

I have informed my TV supplier that, unless this firmware is fixed in time, I will be returning the TV under their 45 day "Cooling-off" period offer. There are plenty of other good TVs on the compatibility list. This is my first Samsung TV and it looks like it will be my last. ... View more

I have suggested to Samsung that, as we will miss the only chance to see the best TV programme of the year in full 4K  for free, that they send their loyal customers a free copy of the UHD BluRay when it comes out ;-) ... View more