Contacted them and it's going back. Fed up losing messages when I'm allowed out to walk the dog! Samsung arranged a DPD collection from my house. They won't do anything to replace or refund until that one is back and day it will take 5 working days.  ... View more

I'm on O2 in the UK. I keep losing data connection on my S20 Plus. First time I contacted O2 and they checked the Network. No faults. Still keeps doing it and I only get a connection when I restart the phone. Waiting to hear from Samsung. Could be a long wait. In the meantime I'm not getting WhatsApp, text messages or calls and it's not a good time for families to lose touch!  ... View more

Samsung really don't care about their customers anymore. I got told by one of their Customer Relations staff that " Samsung aren't accountable to anyone." I've pre-ordered the Huawei Mate 20 Pro and will ditch this Note 9 when I collect it tomorrow! No more Samsung for me ... View more

Done..........done and done. The other things suggested by Samsung were: To turn off the phone and remove the SIMs for a couple of minutes then replace them. God knows what that would do. But my favourite was not to use a case as that could make it hot!  Expensive phone and you're not supposed to use a case! Even a Samsung one. After the full factory reset, it failed on my 3rd call.     ... View more

My mate bought a Note 8 on eBay for £350 then traded it in for £400 on the Samsung site! Got a dual SIM Note 9 and the trade in went through in a couple of weeks.  ... View more

Thanks for the offer, but I sent it back and cancelled the contract.  ... View more

I take it you're a company man? Of course the phones the UK Networks sell on contract are sourced from Samsung. I can't see them buying grey imports from somewhere in Hong Kong or China! So when the question is asked directly if that includes phones sold through the Networks not just from the Samsung site, then the answer given that all phones supplied by Samsung to the UK are dual SIM including those is really pretty solid.  ... View more

Well we shall see how accountable they are if that case in New York is proven or more start doing it!  ... View more

I had a similar incident. I asked Samsung chat if all the Note 9 in the UK were dual SIM. He said that was the only type Samsung will supply in the UK. I asked if that was even from Mobile operators. He said yes. I kept the chat log. I ordered one from Sky mobile and when it arrived it was single SIM. I contacted Samsung and forwarded the chat log and said I'd like it swapped as I was given wrong information. They said it was up to sky to do that. I pointed out they said they don't do dual SIM phones. I asked for a call back from the UK customer services. They called me back and said they would make sure their people gave the correct information in future. I said I'd like the phone swapped as I missold   after wrong information from Samsung. She said that was not going to happen I should have gone to a Samsung shop and asked them. There isn't one near me and the Oxford Street store is closed. She said they still won't swap it. I said but your staff are accountable for knowing the products they sell and you are accountable to deliver what I was told. She then said " Samsung are not accountable to anyone." I said that was a hell of a statement and all companies are accountable. She just repeated it again.  I emailed the CEO of Samsung UK giving the chat logs and wage she said on the phone. I never had a reply. It seems they all think the same.  I returned the phone to Sky ... View more

I got mine direct from Samsung. It was over 2  months old. I just said I wanted a full refund as it wasn't fit for purpose. A phone that doesn't make phone calls.  They didn't argue and just said no problem. Use the prepaid label and send it back.  They know it's a rubbish product ... View more

I think it's quieter because a lot have given up and using different phones. I'm on a different make now and just waiting for my full refund to appear in my account.  Good luck ... View more

Well my S9 Plus Hybrid SIM is on it's way back to Samsung. I have used my new Huawei P20 Pro on both SIMS, have made and received calls without any drops or silences. That's the way to do it Samsung!! I wish everyone on here good luck and hope your loyalty to Samsung pays off in the end and you're all working soon. Good luck. ... View more

Do the one thing they do understand. Hit their sales figures. Send them back and get a full refund as the phone isn't fit for purpose. Mine is going back ... View more

I've just received the returns label and told I'll get a full refund 3-5 days once it's been received by them. No problem with it being nearly 2 months old.  ... View more

Well I will do that too. Perhaps a few more people will join in. They're causing their customers grief, perhaps it's about time we did the same ... View more

I've just emailed the CEO of Samsung UK and asked a few questions. Also suggested someone from there has a look at this Forum. Doubt he will bother to even read my email, but we live in hope don't we! ... View more

That is of course uninterrupted.............interrupted is what way too many people still have! ... View more

Doesn't matter if it's 8.1 a developed 8.3 or a futuristic  Stardate 9.9 if Samsung don't modify it so everyone on here can use their phones to make an interupted phone call. ... View more

Hope your daughter is alright. Think there needs to be a few lawsuits against them!  ... View more

I think I'm just at a point where I don't trust Samsung & think they'll do anything to keep things corporately sweet rather than their customers happy. But hopefully everyone is on the verge of getting this problem solved. If you haven't had the update, hope you get it in the next few days. Trouble is that when you drop a call now, you're not sure if the problem is fixed or it's just a network issue! But good luck fellow Samsung sufferers and enjoy the sun if you have it where you are! ... View more

Well being an old  cynic I find it strange a Huawei user is on a Samsung forum to complain about an issue that has plagued them.  My daughter in law has a Huawei P20 Pro and has no call issues as I've just asked her. Admittedly i think she got it for the free Bose headphones! She's on Vodafone UK. My wife has a Huawei P10 Plus with O2 and has never had an issue since she got it.  ... View more

As I said. We will never agree so both wasting battery! At least that works I suppose!  Have a good evening.  ... View more

See you don't understand. We're talking basic functionality.  As someone said before. A car whose engine works. A watch that tells the time. A tv that has a picture.  I can name a phone that can't make a phone call!  Not play games. Or watch YouTube cat videos. But make a call ... View more

First of all I know how things are in the real world. I'm in my late 50's and worked in Tech for over 30 years. So seen a fair bit of the real world. Secondly, noboby buys anything knowing it will have faults. Especially such a basic fault. You buy something expecting it to have been tested for basic functionality and to be fit for purpose.  But I think you and I plus many others will never agree on what is acceptable. I hope all my future customers are as easily pleased and have such low expectations because then they will be happy as a pig in s*** when things work!   ... View more

As my customer you'd have every right to expect to be able to perform your job after an install. If you couldn't, then I would be disgusted with myself more than you could be. I'd expect my reputation to take a hit.  As I said, basic tests and burn tests should always be done. If I cut corners I expect to suffer the consequences. The suppliers expectations should always exceed the customers. It's their job! ... View more