Received a new One Connect box from Samsung. Fixed it perfectly. Samsung's customer support team is pretty good and they will outsource the repairs to an authorized service center near you. ... View more

Quick update on my shadowing issue.   It’s just over a year since I made the costly error of buying a Samsung flagship TV and discovering that the large thick black vertical shadow lines running from side to side of the screen is something which is part of Samsung’s idea of being acceptable. I had originally swapped to the flagship Samsung 65” Q950R QLED after previously owning a 65” LG OLED for the previous 2 years and genuinely never experiencing a single fault with the LG Oled.   I stupidly thought that by spending almost £4000 on the flagship Samsung it could only be seen as an upgrade, I mean it’s newer and it would connect to my Samsung smart fridge,  all good things right? Wrong! I mean I could not have been more wrong if I tried. Watching any live sport on the Samsung Q950R is like watching what we call Zebra TV. if you could imagine a Zebra stood in front of your TV whilst the match is on then that’s what it’s like. Huge thick black lines running from top to bottom down the screen which don’t shift.  It actually gave you a headache trying to watch anything, but apparently that’s perfectly normal as told to me by both Samsung customer service and even the office of Mr Moon Soo Kim (CEO Samsung UK).   So in the end I learned an expensive lesson by writing off the Q950R and putting it down as a learning experience, one which would be never to buy anything from Samsung again. instead I went out and bought myself a new all singing and dancing 2020 -  65” LG GX, and boy what a difference.   All the spiel from Samsung that all 65” TV’s suffer from banding and it’s normal - yeah perhaps for poorly made Samsung’s that’s the case - not with the LG I’ve replaced it with.   The Samsung was a mistake from day 1. The connection between the TV and other devices was poor at best. Streaming was about the same quality you would get from 2 tin cans and a piece of string. Also for an 8k TV not to have EARC and Samsung lie to its customers for the past year saying a firmware upgrade with EARC was coming is just shameful. Firstly for not having EARC on a flagship TV to begin with, and secondly to lie and say a firmware upgrade with it would be released in 2020.   Anyway onwards and upwards as they say. I now have a lovely new LG TV thanks to Samsung’s shoddy workmanship and lack of customer service, plus a future proof 8k Samsung brick hung like a picture frame on my spare room wall as that’s all it’s good for.   Thank you Samsung.  Thanks for nothing!              ... View more

Thanks rob!! Sad times I’ll have to dig out the old cable and get the decorator in eh!! 🤦🏻  ... View more

cant return i have it 1.5month...returning is only within 14 days i think   what faulty its not a bug? ok i will call them monday for replace panel? ... View more

try signing in with smarthings app. if you sign in on the app it will automatically sign you into the tv which you add the tv ... View more

Best adhesive remover from screens is WD40, spray onto a cloth and clean the area. Clean quickly over with a damp window cleaner cloth ... View more

Look into buying a new box about £70 from your local authorised samsung repair center. see samsung support page for your nearest centre ... View more

Good morning since MARCH 2015, I have TV UE65HU8500Z ———— the One connection box BN94-07687N UE65HU8500ZXZT I fell to the ground, all the usb ports broke. When restarted, it sets itself in Greek and gives the message of the photo attached. I managed to put the language in Italian but it no longer shows the country of Italy but only the Balkan countries and the writing appears on the TV Setup type, local set, front color option Kindly ask where can I solve the problem? ... View more

@ masterob1: thanks for your reply, but this didn't work unfortunately   @ Helge2,   i indeed find a solution but it has been a while now that i don't really remember what i exactly did. I do know that it kinda just should've worked as it was.. and that it was just a setup issue.   so i would advice to start with (if you haven't done so yet) to start with removing your smartthings app and reinstall it (just to be sure.. smartthings, not smartthings classic) and re-add your tv while connected on wifi instead of wired and be sure you are on the same wifi frequency as your tv (2.4Ghz / 5Ghz) this could also be an issue.   i believe this might have been the solution for me, if that isn't then just set your tv back to factory settings (don't forget to backup your current settings on for hand), either should do the trick.   once it is working you can without a problem connect back to wired, so i am not sure if it is really necessary but better give it a go..    let me know if it worked please, and if.. which part, and if not.. you should look into a solution similar to these.. in the mean while i'll try to dig deeper in my memory banks   Kind greatings, Matt ... View more

Thanks for the reply. Do i need to get tv repaired or externally a new plugin will work? ... View more

backlight is faulty, return it. tv is not restarting but the backlight is coming on and off. return it immediately for a replacement. these things happens with all electronics as there can be a faulty batch ... View more

Mt understanding is that the hdmi-cec is required setting for my Sonos Beam to work, I didn't see anyway of a per port setting for this, as well as killing the 'one remote' feature. ... View more

I have  a JS9000 and after a update a couple months ago the one connect box died just like yours. I was wondering where you bought the replacement box (the one for a JS9000)  and what did you pay for it because prices are all over the place and there's a million different boxs.  ... View more

Just bought a brand new Q60T and it won’t connect to my hidden network. My 2018 Q7F connects fine. Wtf is going on Samsung? ... View more

change the cable as 90% of power issues on one connect model tvs using invisible cable is the cable - new cable is about £90 ... View more

backlights faults on the left-sided. Will need panel replacement if you have some kind of extended warranty or contact any local repair shop if they can do backlight repair for you. Start off my pushing samsung support to arrange free repair or replacement as this seem to be an issue on the N7 series tvs ... View more

unfortunately it can only be repaired with screen replacement if you still have some extended warranty ... View more

front colour utu8500n-u55tn3 - the last number should match the version no on label on the back of tv   You might have to set the following details too: type = 55l6auort local set =  eu_uk   If you dont have those option in service menu then you would need a  Service remote control AA81-00243A TM930 - https://www.ebay.co.uk/itm/Replacement-SAMSUNG-Service-remote-control-AA81-00243A-TM930/122650157259?hash=item1c8e84e0cb:g:THkAAOSwkepZktK0   To activate service menu on the service remote the combination is Source, Info, Factory and Menu ... View more

Hi This one is only three years old, I’m afraid I can’t afford a new one.  ... View more

no as samsung has stopped doing evolution boxes ... View more

So what are the options here? ... View more

Looks like lots of problems with Samsung tv should fix for free there are hundreds of complaints  ... View more

just returned it for a replacement if you have just purchased it. 1st 28 days is replacement or refund without any reason under consumer protection ... View more

unfortunately its light bleed issues caused by too bright led lights causing it to burn the plastic seals around the area. always turn down led backlight whenever you buy a new tv ... View more