We have a Samsung TV, model number UE43TU7000K, which we bought about a month ago. We're pleased with the picture size and quality, but there is an annoying problem: we can't get subtitles on Youtube, BBC iplayer, itv hub and similar. For broadcast programmes we use a Humax satellite receiver/PVR and this lets us get subtitles on broadcast programmes; similarly, our Blu-ray player can give us subtitles on material which we play from optical discs. However when we want to use "catch-up" from channels like YouTube, BBC iplayer and itvhub, the option to have subtitles is greyed out, and if we select it we get an error message "This function isn't available". Can anyone shed some light on this problem, and suggest a solution (short of ditching this TV and buying another brand!), please?
Thanks in advance for any help
... View more
We have a Samsung TV, model number UE43TU7000K, which we bought about a month ago. We're pleased with the picture size and quality, but there is an annoying problem: we don't use apps like Netflix, Amazon Prime video, Apple TV and Rakuten TV, so we want to move them later in the app sequence which appears on the home screen. I've tried following the procedure to change the position of Netflix, Amazon Prime video, Apple TV and Rakuten TV in the home screen menu, but when I return to the home screen, there they are in front of the entries I want: BBC iplayer, itv hub, All 4 and YouTube! I can't delete the unwanted entries either, because I'm not allowed to delete apps from the "basic install". Can anyone suggest a solution, please, short of ditching the TV and buying a different brand?
Thanks in advance for any help, and best regards
... View more