my wife's phone hasn't updated once since she bought it a year ago. It is saying the latest software is installed, but hasn't updated since Sept 2018. We have tried a few things already to fix it, including:
using smart switch via USB to update. Says latest software is installed.
Soft reset. No change
Wiped the cache partition, as recommended by "thedroidguy" on this link: https://thedroidguy.com/how-to-fix-samsung-galaxy-s9-will-not-update-to-latest-software-version-1097987#:~:text=From%20the%20Home%20screen%2C%20swipe,Tap%20OK%20%3E%20Start.
Factory reset. No change.
We have also discovered something unusual in that she thought she had a 64GB internal memory, bought from Amazon UK, but in actual fact has 256GB! The model number is saying G960F, which apparently doesn't even come in 256GB!
As well as this, her CSC is showing BTU/BTU/TEL, which I have read as Australia. I myself have a Galaxy S9, and mine shows BTU/BTU/BTU. Because of the memory discrepancy, we are wondering whether the phone was actually a refurbished model rather than new, as it should have been?
Neither of us are techy people and most of what I have discovered so far has come from reading online. If anyone has any other bright ideas we would really appreciate it. The phone is only a year old and we would rather fix it than sell it!
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