Hello #BandofBrothers - Voyager. As a newbie, not sure of the etiquette here but I thought I would update you and others who find this thread and need some help.... 3 points not mentioned in my original post... i) I always use the Samsung charger that came with the Tablet. ii) Another remedy others pointed out on a different site was to put some cardboard between the magnets of the Tablet case and the tablet (apparently the magnets affect the switching on/off mechanism!??) Sadly, that did not help me. iii) I had also increased the idle time to 10 mins before hibernating. So, as per your direction, I had a factory reset done after the usual backup - I was talked through the process with the Samsung techie who also had access to and control of my Tablet. Result - The following day, the machine switched off 3x whilst in use! But nothing since then. Woohoo!! HOWEVER - I noticed that the charging process stalled at 97%. (It took 5hours to go from 25% to 97%, and then 7 more hours to get up to 100%). :-( All apps were closed for the charging process.... The 97% stalling happened several times and then on a subsequent charging process, it stalled at 93%, with similar lengths of time to get up to 100%. Not sure what this means - or if relevant!! But if you or a Samsung Techie can shed some light on this, then it would be appreciated.....even if to tell me that the charging stall (@ 97%/93%) is normal after 8 months of use and therefore irrelevant! PS - I hunted for a Diagnostic self test app for download on the Samsung website, but could not find anything. Have not had time to check the charging times/% lately, but if this continues, I will, as you suggested, take it to a Samsung Service location for a diagnostic test.....when I can afford to lose my Tablet for a week!! ;-)).
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I am a newbie, so excuse the detail... Purchased Tab S2 9.7 in Feb 2017. (SM T813) Issue of screen dimming and just before switching off whilst still in use began soon after purchase, but I contacted Support in June 2017. Was told this was a problem with Marshmallow and would get resolved on new Android update? Diagnostic at the time was putting Tab in safe mode for an hour..... Sept 2017 - This issue has got progressively worse, with the Tablet shutting off much more often now - eg. whilst watching BBCiplayer, or switching between windows etc....does not appear to be linked to when being recharged, battery life remaining, number of apps open (sometims when only 2 open!) etc... What have i done so far? ....from sprint support website, the following:- 1. Closed all background apps 2. Removed and reinserted the SD card (safely). 3. Performed a soft reset. 4. Checked if low on memory (Not low) 5. Cleared cache 6. Checked software updated (current version is T813XXS2BQG3/T813BTU2BQD1/ Issue recurs after haveing done all the above!! lots of simlar complaints on Sprint website (US?), but most appear to have been resolved, from what I can make out - Can anyone help me, PLEASE? !!
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