Hi all I've also had the same pausing problem and the guarantee ran out in June. I first phoned the repair support for my local area who were completely unhelpful. I then phoned Samsung customer service in Paris (we're in France) expecting to be left hanging for ages but the call was answered almost immediately by a very well trained customer support person. They took all my details including mobile phone, all the details of the machine, sympathised with the problem, made several suggestions (all of which I'd already tried) and at the very end said there was nothing that could be done as the machine was out of warrenty! I asked for the name and number of a complaints manager but was only given an email address - which I expected would disappear into the ether. However, after sending a bried email containing the links to several forum discussions such as this one I was impressed to receive a call within 7 days from the repair company asking when they could come and fix the machine. The board was replaced and the repair man said that the old boards were not adequately protected against the vibrations of the machine. Newer boards are more robust - so make sure if you're buying a new board that it is a new model! We are very pleased with the service from Samsung France. It's worth persevering for a response.
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