This is what I got when I emailed Samsung. "I'm sorry for the inconvenience that it caused you. Let me go ahead and assist you. With regards to your concern, please be informed that we are currently working for the fix patch software update that will rectify the issue on your device. This issue has been escalated to our engineers and we will let you informed once the software update has been released." Utterly useless, I don't know how they can say it's a software bug when the only way to fix it is a physical tap. It's pretty clearly a hardware issue. I don't have a spare phone currently that I can use and with 2 jobs barely have any time to try and get it sorted. I'm living with it for now. Luckily I don't really use the camera that much at the moment.
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I have had this phone since about 2 weeks after launch and the camera has always been brilliant but last night I opened it and its blurry, it looks like its stuck. It'll focus properly on anything about 2-5cm away anything further and its blurry. Pro mode focus does nothing. Front camera still works perfectly. Software, apps etc all up to date, never been dropped, never been wet, camera is clean with no scratches etc. Tried reboot, uninstalling latest apps, reset, still there. I read on a different forum that tapping it on a hard surface works, surely that means it's a hardware problem? Any advice? Do I try and call up for a repair? Edit: just tried the *#0*# mega cam test, same blurry result, flash works, white corners went red and I heard 2 beeps when trying to take a photo, not sure if that means it took one or not.
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