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21-02-2019
05:41 PM
So managed to order/upgrade but at the end when it showed the order number rit also showed a completely incorrect email address, something like payguest@mail.com
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21-02-2019
12:17 PM
I'm seeing that too, but if you hit the spot in the image where the upgrade button would be it still takes you to a broken page. I'd say stop refreshing for now and check again in an hour because all this traffic can't be helping get the page up.
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21-02-2019
09:58 AM
I got my upgrade email on 28/02 last year so the contract start would be March. Thats a bit cheeky if we all have to wait til March to upgrade. I'm sure the s8 to 9 was a month or so early too,no reason they can't do it again.
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21-02-2019
09:35 AM
Anyone had any luck with Samsung chat? I don't really want to join in the bombardment I'm sure they are getting if it's just going to be a generic response that everyone else is getting.
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21-02-2019
09:32 AM
Yeah, I found mine in the email I got before the one saying the previous deal was settled
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21-02-2019
09:22 AM
From the other replies on here, that means you are using an older plan number, you should look for another plan email, usually the one before.
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01-10-2017
03:40 PM
That's good to hear, I've borrowed a spare phone from a friend so I'll be giving them a call tomorrow to get it booked in.
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28-09-2017
11:58 AM
1 Like
This is what I got when I emailed Samsung. "I'm sorry for the inconvenience that it caused you. Let me go ahead and assist you. With regards to your concern, please be informed that we are currently working for the fix patch software update that will rectify the issue on your device. This issue has been escalated to our engineers and we will let you informed once the software update has been released." Utterly useless, I don't know how they can say it's a software bug when the only way to fix it is a physical tap. It's pretty clearly a hardware issue. I don't have a spare phone currently that I can use and with 2 jobs barely have any time to try and get it sorted. I'm living with it for now. Luckily I don't really use the camera that much at the moment.
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12-09-2017
10:03 PM
Yeah, I guess I'll be doing that on my next free day. It's such a shame as the camera is normally fantastic and I can't see any reason for this to suddenly happen.
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12-09-2017
03:36 PM
I have had this phone since about 2 weeks after launch and the camera has always been brilliant but last night I opened it and its blurry, it looks like its stuck. It'll focus properly on anything about 2-5cm away anything further and its blurry. Pro mode focus does nothing. Front camera still works perfectly. Software, apps etc all up to date, never been dropped, never been wet, camera is clean with no scratches etc. Tried reboot, uninstalling latest apps, reset, still there. I read on a different forum that tapping it on a hard surface works, surely that means it's a hardware problem? Any advice? Do I try and call up for a repair? Edit: just tried the *#0*# mega cam test, same blurry result, flash works, white corners went red and I heard 2 beeps when trying to take a photo, not sure if that means it took one or not.
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