It's good to know I'm not on my own but this is ridiculous! I pay nearly £1500 for a TV and now (less than 2 months later) I can't do much with it. It's the same story as everyone else but I need to post just to release some frustration. So, lukily I CAN watch TV (when it wants to come on.....with sound) but, can only watch that 1 input. If I want to watch Netflix I can't, if I want to watch a DVD/BluRay or use my Xbox I have to change the HDMI leads, turn the TV off then back on again. Worse than that I can't really watch TV after my young kids go to bed as I am unable to adjust the volume so from around 8pm it goes off and I'm watching Sky Go with headphones. Come on Samsung, get this fixed! I work for Sky and we regularly update software on our boxes (the software is always trialled before sending to customers) and should there be an issue its resolved very quickly! This just isn't good enough! I've had Samsung TVs for many years and (used to) trust the brand name as for me it meant quality but it appears as if thats no longer the case. They say you don't judge customer service when things are going well its how you deal with your customers when things go wrong is how you're measured and this is very poor. All we're hearing is "Our engineers are working on it" and nothing offered for our inconvenience.
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