My Samsung s7 edge has a software issue - no idea what but it keeps crashing and freezing. The phone has now started to dangerously overheat - this happens when it is not plugged in to any charger. The screen gets very hot and I am worried that this will cause a fire. When i brought the phone to the shop i purchased it in they said that because the phone has a small hairline crack it invalidates the warranty. I disagree that i should have to claim on my insurance in order to fix a fault that is covered by warranty - especially when it could cause a health and safety problem. Most phone insurances will also say that you cannot claim for a fault that is covered by warranty. I think with Samsung’s experience with phones going on fire they should take this more seriously and act on their responsibilities to consumers. Can you advise how I should proceed?
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