For Vodafone customers, please claim within 30 days of the purchase date via the Benefits section of the Samsung Members app, or via the link below.   https://20201.samsungpromotions.claims/gb/en/claims/vodafonegalaxybuds/get-started ... View more

@Suz20: It sounds like Do Not Disturb Mode may be active. To check this, please go to Settings > Notifications > Do Not Disturb, and toggle the switch next to it so it moves to the left and greys out. I hope this helps.  ... View more