I have been using Samsung products (TV's etc) for years now and have always held them with the highest regard. But this Action Director product key issue is consistant with a company that is absolutely clueless. I have contacted customer support and they are completley lost, it took me 45 minutes to finally get the response, "sorry the product key we gave you is incorrect but it's the only one we have, so you will have to go and ask Best Buy"???? Seriously. Come on Samsung, and please dont tell me the product key is the serial number, it's not!!!!!!
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