Out of curiosity I went to the ironically named Samsung Experience store on Oxford Street today. They signed me up for the support queue and said to wait a few minutes. I received a text that's said it would be 7 minutes. I received another text in a few minutes and it said I'd be seen in 3 minutes. 48 minutes later they called my name - not a good intro to the Samsung Experience. It looks like another sleek store where you get great service, they copied it to a T, but they forgot the part about good service. Long story short, they had the same response as support online and by phone. Moral of the story is that Samsung absolutely do not care they have a customer with a now useless product, because, policy. They absolutely do not care that their products work, they only care about policy. The last thing on the "mind" of Samsung is that their customers have a good experience and are pleased with their purchase.
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