So I eagerly upgraded my Gear S3 to the Galaxy Watch on release as I wanted the 4g eSim for gym etc... Watch received, back sensor a little loose, but with it being a BRAND NEW watch I foolishly thought that must be normal for there to be a little movement. Fast forward 6 months, the back has come off and Samsung Repair have quoted me £50 to fix it, the reason being I dropped it. I say I dropped it, the actual fact is I have not dropped it, I know what dropping things does, have dropped things and have had to pay to repair things I have dropped. They say I dropped it based on quite what I don't know! Have spoken to numerous people, made numerous calls to try and find someone that will see take the time to perform a simple Google to see that I'm not the first person this has happened to and I won't be the last. I've spent 45 minutes this evening on hold having called Samsung as the call I was promise today did not materialise. Was told I should have known the fact it was slightly loose was an issue and basically it is my own fault. Brilliant customer service!! I've an S10+, Gear S3, Tab S4, Galaxy Watch (of sorts) and know when a breakage is my fault! The service (or lack of) recieved has really opened my eyes up to how Samsung view their customers. Every year come upgrade time I think about a Pixel. This is sadly the year I'll take the leap. Anyway this is a warning to anyone thinking about a Galaxy Watch to either pay for insurance or be prepared to be disappointed.
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