As John Lewis won't have in-house authorised engineers they would not be able to help, but instead send it away. Samsung do have Samsung Service Centres and Samsung Experience Stores who will be able to look at the tablet in-house and advise. Samsung Uk support service-centre. As for the Chargeback route I would recommend you read the following link as to hiw this could apply, and speak with your Bank to see if your particular situation is covered. How-do-i-use-chargeback. As the item was purchased from John Lewis it is them that have a duty of care to you as the seller to provide service under the 24 Month Manufacturing Warranty, however in my experience the manufacturer normally are on hand to help too. Please also take a look at the...... Consumer Rights Act 2015.
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