Well, mine seems to have hit a snag at Repairtech, they say that they have reported the fault back to Samsung. Samsung initally said that Repairtech were awaiting parts, then when pressed reverted to the line that it is an ongoing issue with their technical team. The unit is a HT-J4550, perhaps they are yet to write new firmware for this model? Or perhaps it needs a new board or chip? Who knows! I'll keep you posted on progress.   Incidentally, the agent initially told me that he'd spoken to Repairtech, but then later in the call said that they hadn't answered the call when he'd tried them. I'm awaiting a call from a supervisor as I really hate it when people lie (especially when they're not very good at it!) ... View more

Hi MadPat   I received an email from RepairTech about 15 minutes ago, confirming receipt of the unit and saying that it will be passed to an engineer shortly for assessment. Did you get an email like this? How long afterwards did you get confirmation that the repair had been completed successfully?   Thanks   Chris   ... View more