My model is HT-D5530. Rang UK support and was told I would have to pay for a repair. Emailed Samsung UK and got the following response:
Our AV department has explained that the issue being reported online would not be related to your model, and for this reason our agent explained that this would not be supported through the process we have in place for affected models. I can therefore offer collection of your player for assessment and repair, however this may incur a charge which our service centre can provide a quote for following assessment.
Thank you for the prompt response but I am disappointed that you are repeating the response I was given on the phone. The player has been working without any issues for 9 years now and suddenly this week it starts to reboot. At the same time around the world many Samsung players do the same thing. This is not a coincidence.
I appreciate the coincidence, however our AV department have taken this issue under investigation and found that this is only affecting products manufactured in 2015, where your system was manufactured in 2011. As such, it would not be possible for the issues to be the same.
Coincidence? I don't think so. Anyone else on here have systems not manufacured in 2015?
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