I am in the UK and have managed to speak to someone on the Customer Support Helpline (0333 000 0333)
She said that they were aware of the problem and took my machine's serial number, to ensure that my machine was one of the affected.
I have been given an order number and told to expect a call from an engineer to arrange collection, to take away for a free repair.
It's not the news that I'm sure anyone wants to hear, but unfortunately it is not a simple fix via the internet, and needs to be repaired by a technician.
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