Hi everyone.
Here's the full story then.
Monday 22nd June, my BD J5500 woke up in a restart loop, couldn't do anything about it for a couple of days.
Wednesday 24th June, 3:30pm, contacted Samsung Live Online Chat, Arvin was incredibly helpful, took the serial number and details, wasn't bothered that I didn't know the date of purchase (it is quite old now) and left it that someone would call me the following day.....
Thursday 25th June, 1:45pm took a call from Samsung Support, they organised DPD to come and collect it and even said they would bring packaging as I didn't have the original box!
Friday 26th June, 12:00 DPD came with the promised packaging (which I could almost have fitted my TV into 🤣 ) and took my bluray away
Tuesday 30th June, 9:30am, received an email from RepairTech informing me my unit was going in for initial diagnostic.
9:40am, 2nd email from RepairTech with the repair report stating software/firmware replaced.
2:45pm, 3rd email from RepairTech saying it was in quality control.
Wednesday 1st July, 6:30am, Samsung emailed to say DPD would deliver back on July 2nd.
Thursday 2nd, 12:30, DPD delivered back my bluray played all clean and fixed.
Great service and job thank you Samsung.
Hope the rest of the world catches up.
Stay strong peolle, they have the tools to fix your devices.
Good luck.
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