Hi @AVatUK Mines a bit to old for WiFi, have plugged it back into the router (old fashioned cable thingie 😂 ) Streams netflix n prime most happily, all setting cleared out but nothing actually disabled, just had to set up as you would with a new unit ... View more

Hi everyone.  Here's the full story then.  Monday 22nd June, my BD J5500 woke up in a restart loop, couldn't do anything about it for a couple of days. Wednesday 24th June, 3:30pm, contacted Samsung Live Online Chat, Arvin was incredibly helpful, took the serial number and details, wasn't bothered that I didn't know the date of purchase (it is quite old now) and left it that someone would call me the following day..... Thursday 25th June, 1:45pm took a call from Samsung Support, they organised DPD to come and collect it and even said they would bring packaging as I didn't have the original box! Friday 26th June, 12:00 DPD came with the promised packaging (which I could almost have fitted my TV into 🤣 ) and took my bluray away Tuesday 30th June, 9:30am, received an email from RepairTech informing me my unit was going in for initial diagnostic. 9:40am, 2nd email from RepairTech with the repair report stating software/firmware replaced. 2:45pm, 3rd email from RepairTech saying it was in quality control. Wednesday 1st July, 6:30am, Samsung emailed to say DPD would deliver back on July 2nd. Thursday 2nd, 12:30, DPD delivered back my bluray played all clean and fixed. Great service and job thank you Samsung. Hope the rest of the world catches up.  Stay strong peolle, they have the tools to fix your devices.  Good luck.  ... View more

Great news.  There is light at the end of the tunnel.  My bluray is back and fixed 😁 I'll post a full timeline later ... View more

No problem at all Tinderbox. Had an email this morning to say they will deliver it back tomorrow. I'll post the whole timeline once I've tested it ... View more

Tinderbox. Work summery said firmware/software update. I'd assume due to the restart cycle it needs to be forced rather than an online process. Just waiting to hear from the courier now ... View more

Hi Chris-Mm. Was only a matter of about 3 hours before I'd had a summery of repair sent through via email ... View more

Hey everyone.  Just received an email from the repair center saying they have replaced the firmware/software and all test are passed. Was all organised simply through webchat and has been a thoroughly simple process throughout.  I am lucky the UK support has been so very good for this issue.  Will post again when I receive it back.  ... View more

Still looking promising, DPD just came with packaging for it and took it away 👌 Will post again when it's fixed 🤞 ... View more

OK everyone, further to my live chat yesterday I've had a call from the customer service center, they have arranged a courier to collect my bluray tomorrow and expect a turn around of about about a week. I have to say that samsung customer service has been exemplary so far. I totally recommend getting in touch with them and letting them fix it, will post further updates as the process goes on.  ... View more

Just got off the line from live chat @ support and they are organising collection for repair, an excellent experience ... View more

BDJ5500 bluray player, fine last night, restart fault as everyone here this morning, in the UK, connected via lan. So very very dissapointed with Samsung right now ... View more