I'm in the US. I have had good service. It took time. They needed a physical part to repair the system. I recieved a phone call about the delay. I also had a blu-ray player that failed and the same service was offered. It was returned quickly. i just recieved my HT-J5500 back from the service center yesterday. Everything worked as expected. They gave me a label to ship it in and repaired it for free and shipped it back. I paid UPS to pack it when I had it shipped. It was about a year out of warranty so thank you Samsung. I am so happy to have it back. What have I learned is that TV speakers are not great and I really missed my HT. it has been a little over a month to get it back.
I hope everyone can get the service I did. I have no complaints. They fixed it for me. i was sorry to have it gone and that was a real inconvience but stuff happens. Not great that they broke a bunch of blu-ray players around the globe but they did step up for me.
This will be my last post. Good luck everyone!
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I have 2 Samsung Blu-Ray players a BD-JM57 and a HT-5500. I'm in the US. It has been going pretty well. Samsung knows they have an issue. I chatted on line told them what was going on, gave them models and serial numbers and was issued my 2 repair tickets and UPS labels to send them in. Thank you to everyone on this thread so I had all the info I needed. ( Best advice: have you models and serial numbers ready. Paste them in the chat.) I got repair info in 20 minutes. Repair orader and UPS label. I took them to the UPS store and paid for them to box and protect them. My only instruction was make sure they get to the repair center safely. They both arrived. I have the receipts. I have received 2 messages from the repair center. The BD-JM57 should be back in a week. The HT-5500, I received a phone call today. The servce center said they are short on parts so the HT may take longer. I'm really ok with that. I just want them to get it here and don't charge me for a repair or shipping back. I think that is all you can expect. If they paid to box your items then good for you. I wasn't comfortable with pickup because I had no original boxes and was afriad they would end up damaged and the issues that would involve so I took them to the store and let them deal with it.
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I just recieved two shipping labels from Samsung US via chat and email. I have a Home Theater and a BluRay disc palyer that are broken. I need to box them and attach the labels but that is ok. Very promising. I'll try to to remember to let you know what happens. Once I told them what was broken they offered a repair right a way. Have your model numbers and serial numbers ready. I had already started a document with all the bluray issue so it was very easy for me. It looks like Samsung has admitted they have an issue. Reboots every two seconds, they can not fix this remotely. My wife would ahve already replaced the BluRay player thinking it was just broken. I'm her tech support so everything comes to me. Good luck to everyone! Stay Safe!
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