My HT-J5500 was returned today and is working perfectly. I will not connect it to any network - no need as I only use it for 5.1 and blu-ray. Very happy with the service by RepairTech UK - fairly quick turnaround and always keeping me up-to-date. Hopefully my experience will be shared by many of you. Whilst Samsung are seemingly not communicating the details of the cause of what has been a world-wide issue, at least they are proceeding with free repairs and setting a precedent for everyone to get their issues resolved. This forum has been very good in "spreading the word" and I thank the many contributors. ... View more

In terms of surround Mad Max Fury Road is incredible ... View more

Top Gun opening sequence is pretty awesome at full volume lol ... View more

@turkey-67 I believe there are contributors on here with J4500, J5500 whose units have been repaired by software/firmware update (at zero cost to us) so surprised yours is not as straightforward! ... View more

@turkey-67 What model is your device? ... View more

@Jules01 sorry to hear but not entirely unexpected as Repairtech has probably been inundated with similar repairs. I’ve had to wait 8 days from the initial email to one today confirming the repair (“replaced software/firmware”). So I’m hopeful to get my device (HT-J5500) back in a few days. I would be optimistic your repair will happen but you might have to be patient for a few more days.... ... View more

@Mart702 do you have a return date yet? I had the ‘repair’ email today! ... View more

@mbw68 what model please? Mine was collected the same day but still no news! ... View more

@Mart702 Can I ask what date your machine was sent to be repaired? ... View more

If this isn’t a flash upgrade for everyone we could be in trouble as Samsung don’t manufacture these devices anymore! ... View more

@MuratD as posted earlier my HT-J5500 is awaiting something from Samsung. guessing its hardware despite (some) devices apparently fixed (firmware?) within minutes.....Both scenarios appear across this thread ... View more

My HT-J5500 is stuck at the repairers for a week whilst they are "waiting for Samsung to advise how to proceed". I saw an earlier post regarding the same model and talk of waiting for a part so seems not to be a straightforward firmware/software issue for this particular model? ... View more

@MadPat  Great news! Bit worried my J5500 was being inspected on Tuesday afternoon- 48 hours later NOTHING 😫 ... View more

today - emails from repair team Now I'm Waiting for confirmation that fix has been applied as per MadPat ... View more

I used chat - it was a Samsung employee. My player is being collected on Monday .... ... View more

If true why are Samsung taking U.K. players back to base for a physical repair? ... View more

The courier will tell you otherwise! ... View more

I was told not to send anything other than the player ... View more

I reported the problem today via chat support (Samsung UK) and my unit will be collected in a few days for repair  ... View more

HT-J5500/XU   UK ... View more

Don't see how a CD will work as the reboot cycle is too short ... View more

I have the same issue with HT-J5500 from today 21 Jun 2020 (haven't used for a few days so whatever caused this could be in the last 3-4 days). UK based. sequence of events: 1. turned-on PS4 which automatically started the J5500 into D.IN 2. no sound so I inserted a DVD to see if the sound issue was general 3. disc would not load and the cycling was now evident - cannot say 100% if it was cycling as soon as it turned on but certainly was within 5mins ... View more