With apologies to Springsteen.... Borked in the RSK.... and the whole world over for that matter.   A pair of old Logitech computer speakers plugged into the headphone jack has been less 'sucky' than the Samsung TV speakers. Looking forward to getting it back tomorrow! ... View more

Dear Everybody. I have finally found an explanation as to why our Blu-rays & Home theatre systems have been boot-looping all this while. See the newlink article below: https://www.theregister.com/2020/07/18/samsung_bluray_mass_dieoff_explained/ So why didn't Samsung tell us.......   My HT-J4530 is repaired (apparently) and I'm waiting for redelivery. Like everyone else I shall be glad when it's all over. Then there's Covid which remains ongoing....   Best of Luck everybody, if you are still waiting for an over the web fix - DON'T! Get in touch with Samsung for your repair - it seems that physical off-site repair really is  the only way . Unless, of course, you are an electronics engineer. ... View more

@JAMES4578, whilst I understand what has been done & why @AntS has marked the thread, this was NOT a solution. Those of us affected by the collective failure of our machines were at first annoyed that our players had gone wrong, initially thinking repair or replacement was our problem alone. Then we discover there is a whole community of us who have been inflicted with 'bricked' players all with the same symptoms simultaneously, next thought failure arising from an over the web update - responsibility Samsung. We are then hopeful of a solution, but have been purposefully kept in the dark (like mushrooms) by Samsung who have not issued any statements or guidance during the past 2 weeks. What the community required was a solution. but adding the word SOLVED to the prefix of the strand does not a solution make and implies something completely different i.e. ADVICE , when all that is added are the contacts/links to register by. This may well be an inadequacy of the manner in which this forum has been created, however there needs to be a mechanism that achieves the same end of accessibility as ADVICE before the eventual solution can be posted. Currently the SOLUTION is in the UK & USA, to go to LiveChat or telephone to register your player for repair on a free collect and return basis. This being in the absence of a DIY 'over the web' or 'firmware reflash' option. When a potential resolution is not known there is great frustration and in some cases (not mine) pent up anger, when you see the problem has been "SOLVED" when quite patently it has not! This is a problem with Samsung's PR department who have kept it from the press and have not kept their consumers informed. One must say that they have behaved like Ostriches when confronted by the scale of this problem. It may be a corporate decision long term to avoid claims & mitigate the repair costs world wide, but this is no way to conduct customer relations and retain sales. Customer loyalty should not be taken for granted. Quality of service takes working at, hence they should start here. "SOLVED" ...... really? ... View more

MadPat, We wait with bated breath....... Trinderbox out. ... View more

AntS, I have seen your solution post and despite your protestations, this is not a solution. This is a RECOMMENDED ACTION.   What is required is an update that advises the recommended resolutions for each of the affected players by type of player. If this means that each player needs to be returned to a service centre for repair, by reflashing the firmware (because it cannot be done in-situ or over the web), then this should be made plain. Then affected users can take the appropriate action and arrange for a repair. It is the lack of valid information (and total silence) from Samsung that is frustrating everyone affected and is framing future purchasing decisions - short & long-term. ... View more

Thanks MadPat, To be frank, I'm not surprised that it was a reflash once they'd opened the Bluray box. I suspect they had to discharge the eeprom first by crossing some terminals or even removing it (thats a solder job!). Either way the box and system are not designed to update without access to the user interface or over the web automatically (which is where we all came in....). Thanks again this has been very informative. Time to be more insistent with them methinks! ... View more

MadPat, what was in the summary? It will be more than Samsung have told any of us or even admitted to. Was it a new main/motherboard or just a reflash of the firmware? I'm curious to know, since they currently haven't got back to me with a solution since I 'livechatted' last Wednesday. Congrats by the way, 1 down X million to go...... ... View more

Dear All in the UK, If you feel strongly about the whole sequence of denials, mixed messages, mixed information & injustice of service then, since no one (that I have noticed but I may have been dozing....zzzzzzz) has mentioned it.... Time to contact the Consumers Association (Yes I know it's a bit 'Boomer' so will be reviled, hated, despised, but are nonetheless here).   For information their contact link is as below: https://www.which.co.uk/about-which/contact-us   If you are feeling a bit hot under the collar, intemperate words will not get results with these guys, because they represent the consumer, namely...US. Although to be fair, 'ripping someone a new one' can be quite cathartic - but don't direct it at them, please..... Cold dispassionate & factual, AKA 'Tell it as it is..'   Hopefully that might raise the profile in the Media. It's only been in the lesser 'teckie' online news feeds so far. By the way I don't do Facebook or Twitter but I assume that someone would have posted something here on that. Someone earlier in this forum (about page 2 or 3) mentioned Watchdog on the BBC, being slightly leftie, they like a good consumer issue. (C'mon the Beeb are hardly in the middle politically, how else do you explain their Journo's?)   Probably still be a small footnote to Covid & Brexit , but hay.......   Best of luck everybody, "buckle up its gonna be a bumpy night......... "   ... View more

You were most fortunate. I did the same online chat this afternoon in the UK, and it was a "we'll get back to you reply...." with a 7 working day contact us again "if you haven't heard anything" caveat. It all depends upon whom you get. Mine was Covid 19 working from home. Shouldn't make a difference but..... Hey ho! I live in hope. £300 for an equivalent LG 5.1 blu ray home cinema with speakers, thats the alternative. Best of luck everybody, we're in for the long haul! ... View more

I tried disconnecting the touch panel ribbon first... see my earlier post. It didnt solve this particular problem. I'm afraid but endagadget, zdnet and other internet news cycles are speculating on the cause based upon our posts. The problem affects every bluray player of this genre hence the speculation that holds most water is that it is the BD J or Blu-ray java code and its SSL certificate. This is based upon the speed and immediacy that the fault occured. An update would not have been so widespread so fast. Samsung had a problem with their SSL Certificate on the BBC iPlayer on certain TVs last December. The solution was a glorified switch off on off discharge the buffers and reload method. But this was with a functioning TV in all other respects. Hence Samsung already have 'form' in this area where SSL certificates are concerned.   Sadly, we shall have to wait and be patient. ... View more

The one thing that I forgot to mention in my Diatribe of earlier was.... My HT J4530 was connected the the internet. I suspect that we all were, hence the worldwide group issue. What not to do if we get this thing fixed? Connect the internet.... the last firmware update was 3 years ago....draw your own conclusions. GOOD LUCK, EVERYBODY! ... View more

Likewise for me (UK)... HT J4530 worked fine Wednesday night, but Thursday at 07:30hrs not so good. Whirring from the bluray (like it was just firing up) on a 5 to 6 second cycle, no sound from the TV, disk drawer only partially extended at the first attempt, when opened no Bluray disk would play (and there was another strange sound, you could cycle through the functions but occasionally the graphics would flash onto the TV (Samsung) but for less than a second (hence no chance to enter settings for a USB flash). Its a long sentence but that was the symptoms. Attempted hard reset. Nope, nothing. Was it the touchscreen? (This has recorded a similar problem in previous posts.)  Opened the box (it is 4 years old) disconnected the ribbon?....Nope! Again. Checked the motherboard, no bulging or leaking capacitors....all looks good! No dust in the box...Check!   Each test resulted in the same bootloop. Much trawling of the web later on Thursday Morning, using different descriptions......still no similar problems logged which matched mine. Next Youtube, on Friday evening a greek chap with 2 minute video showing a rebooting Bluray with "no disk" on the panel at each boot, this looks familiar thought I! Now smelling a rat, I found Scotchbaz's post on Saturday..bingo, same symptoms, presentation, etc. I had researched keeping the speakers, buying a new Bluray and AV receiver (by others...) to replace the Samsung unit...cost? Circa £300.   PLEASE, PLEASE FIX THIS - SAMSUNG, replacement will an unnecessary expense. AND ITS YOUR FAULT IN THE FIRST PLACE!!! Old SSL Certificate? Lazy cynical behaviour, especially since you no longer market a replacement for the Home Theatre bluray system.   There, got that off my chest. GOOD LUCK, EVERYBODY or should I say FELLOW SUFFERERS! Thanks for all the posts they helped me confirm what I suspected, that SAMSUNG HAD BRICKED THE DEVICE!! ... View more