AWestley.. https://www.samsung.com/uk/support/ Click "Contact Us" or scroll down to "Live Chat (Online)" near bottom of page... Have your bluray model number and also the full S/N code to hand, you'l find that on.tbe sticker at back near barcode on bluray player, you need the full S/N code before they will approve a repair... ... View more

Hi Retro... When they call to inform you of courier collection date, they will let you know it is ONLY the vd player! No power cables, no remotes, ONLY the player so don't pack anything else, all will be explained to you when they arrange your collection date. ... View more

Stick with them Josefalhanga, we here in the UK had the exact same stance, think most of us averaged the third time/call lucky when finally getting our repair, just arm yourself with as much detail as possible and inform customer services of what stage UK is at, these protocols will become uniform in wvery country. We here in UK were aldo initially passed to an outside elecrical engineer eithin each of our locality, we were told by respevtive companies we would need to pay just for the company to inspect our system never remind repair it. Most of us declined thankfully. Stick with it, it will happen for you too and you will get a repair, just ensure you log onto the samsung community forum specific for your country, get those numbers up and things will get moving. Good luck! Gav ... View more

Agreed FlappyChicken... Still, the right thing to do would be for Samsung to go that bit further and issue a media statement/notice of recall to get the news to the masses whom haven't thought to do what we have all done and enter into dialog on the community forum. Reckon the Samsung strategy is Quick fixes for the few of us on here, that will satisfy us, stop all the noise we're making and will ensure the sleeping giant is left undisturbed and that's a lot of otherwise good systems going straight to landfill... Not very fair when most companies issue a recall... There are worse companies out there, Whirlpool/Indesit/Hotpoint with the tumble dryer saga, how long they took to get round to fixes whilst fires raged, we know to avoid those companies now. Samsung could do the right thing and get the message to the rest of their customers, if anything that kind of action would have me running to buy their technology, knowing we were in good hands and being looked after but it's been a week of hard fighting getting to this stage.. ... View more

Further to arranging repair of my unit free of charge by Samsung, I was contacted by Samsung under an hour ago to arrange for courier to pick collect my Bluray HT Player on Monday 29th June.   Samsung have instructed courier (DPD UK) to provide a box for my unit and will have pre printed label already on box.   From my end, things are seeming to come good now and Samsung doing what you would expect any good company to do, shame all the hoops i've had to jump through just to get to this stage not to mention what any are still enduring in order to expedite a repair BUT hopefully you all get there soon.   I'll keep my end of the bargain, all ending well, i'll have my faith renewed in Samsung once I have my repaired unit back BUT still feel a company statement in media/online to raise awareness to the no doubt countless 100's of thousands of customers unaware that their systems were bricked by a rogue update rather than a failed component as I initislly suspected when the fault first presented itself on my system. ... View more

Try again tomorrow Tinderbox, be adamant that you are aware of other owners arranging free collection and uplift, the girl I spoke with today was my 2nd attempt on a live online chat, she too said she was working from home.   ... View more

Hey ZnF...   I don't think you guys n girls in the Netherlands will have much longer to wait before they offer you the same collection and repair as UK..   Samsung were telling us all here on UK forum the very same thing, that they would attempt update without need for collection/repair. Once the message filters through, they will offer you guys the same deal.   I'm guessing you have already explained to Samsung NL Team that UK customers are now receiving this offer, that will prompt them to kick it upstairs so you guys get the same treatment.   Frustrating as it is but Jules was right, just need to keep on at them.  I was turned down first attempt but on second attempt it went through fine.  Be prepared, they will ask you for the Model Number AND the long S/N code before they book you in so take a note of the number so you're not scrambling around for it or if you're not at home when you make your next attempt.   I made my successful attempt in a Samsung Online Chat rather than a phone call... ... View more

Yup Gilbertoo, you're spot on, hadn't Scotchbaz gotten the ball rolling and not before many threatening to boycott the brand did we finally get anywhere... I still reckon the vast majority will be clueless to this being a worldwide problem and shall umwittingly bin their systems, Samsung won't release a media statement, fix for the few (on grand scheme of the total number of people impacted) and sweep the rest under the carpet... Good luck on your fix, that goes for you too Jules, hope you get things sorted out princess, thank you for all your help. Seems the USA clients are waiting for a downloadable solution, I don't see how this can be possible, needs a human touch. Good luck to all and many thanks for sharing your experiences which without this, I would still be stumbling around in the dark. I'll repost once i've had contact about an uplift and will keep you posted on any updates or reported timeframe for repair... ... View more

Finally got my system booked in for a free uplift, repair and return through UK...   I'm glad for 2 reasons..    1) I get my surround back at some point, onboard stereo speakers on my samsung 65" are underwhelming.     2) I don't need to read anymore dross from Gruff swaying off on wild tangents about people giving away free ice cream...   Gruff (Guff) you tainted what has been a highly successful campaign to get our systems up and running and all thanks to Scotchbaz for startup on thread...   Scotch, next time you're in Glasgow, I owe you a pint I believe...   Guff...  Enjoy the ice cream man!     ... View more

I did read the posts and we DID challenge the support staff... What point have i proven? Why no statent issued on news and why is it on Samsungs official Facebool page, pop in any search item and you'll get a return, pop in bluray and you would think it was some obscure alien tech that doesn't/never existed... ... View more

Oh it's ok, we've just to be "patient" 😂 😂 Patient while one Samsung agent informs us to perform a certain action in order to book our repair whilst a different samsung agent denies this is the case and we follow a link that brings us to Samsung main site for products and services of which none of our hardware features... ... View more

Thanks, just spoke with Samsung agent, contrary to advice given here, i've been told to sit tight and keep checking Samsungs page for an update. So don't jump on the phone just yet, still bo change and no bookings being taken to get hardware in for repair ... View more

Gruff if it wasn't for tbe peeved users and the vadt majority of us whom posted and phoned samsung direct to be told they were u aware of any issues, patience wouldn't come into it, Samsung would have swept it under carpet, most of us spent Thur through to Monday before Samsung finally came clean... Not about patience, it's about lies and lack of integrity, i, like vast majority an not going to destroy my system but instead wait "patiently" for a fix that is highly unlikely materialise... This is the reason many of us us have taken the approach that we will simply cease to purchase Samsung hardware if no fix appears, not being petty or impatient but rather go with a company whom doesn't prompt many like samsubg have informed, including myself to take my item to a subcontracted electrical company for a £60 callout fee +repair cost (even though and engineer cannot repair this fault at this time) An upfront statement would have been fine rather than me having to make 3 seperate calls to Milan to be told the same thing, tgat they were not aware of any issues with their hardware. You feel free to go on purchasing Samsung goods, bobody stopping you but we'll see.if your patience shines through when the next glitch affevting their large screen TV's hits and they are telling you they haven't heard of any issues. Enjoy ... View more

HT-J4550 ... View more

Cup of Tea, you obv work for Samsung 😂 😂 The main issue we are most angered at had been the denial from Samsung that a problem even exists up until a couple if days ago, also lack of statement from them online or on news, also covering up the issue at office level when customers calling so rather than read the news, maybe sit down, have a "cup of tea" and read through our almost 60 pages worth of -ve experiences... ... View more

Not to sound sensationalist here folks, but 5 days of no 5.1, my anger has now turned to a very real fear that there could very well be a hack being engineered as we speak for our considerably more expensive samsung panels, not in the near future, but the evidence points that if they can knock out all of our HT's, they may well try cripple our TV's to spite Samsung further, in the end it will be the consumer whom pays though as we are right now...   I believe the vast majority of you will have done so already, but please disable your auto update on all your Samsung TV's, and remember the kids TV's too!!!  TV and Xbox has been a kids staple during the lockdown, ignore at your peril otherwise they'll be peeling the wallpaper off all over the house for amusement.   In all seriousness though, disable your auto update and if in the future you really need an update due to a player not functioning at current firmware version, get on these forums first to see if any traffic before considering downloading anything from Samsung.   You've all been great with sharing news and replies from experiences and any little comms you have had from Samsung, thank you, strength in numbers is forcing their hand  but until then I recommend damage limitation and worst case scenario buying an alternate brand of tech for your future sound and vision needs (and any other hometech for that matter) if no fix comes to pass..   We've been given lies and contempt by samsung even in the face of tech news and mainstream media reporting to be told they were unaware of any issues, lied to me three times on the phone even though I was seeing many of you good people had phoned Samsung reporting carbon copy symptoms and on home theaters/bluray.   I thought North Korea was supposed to be the secretive of the two!   ... View more

Nice work Jules, thanks for sharing.. Will be keen to see how long before (if at all) they come up with a fix!... ... View more

Seeing a lot of chat just now about expired warranties and having no choice but to pay partial repair.   Guys they tried this carry on with me when I spoke direct with Samsung, they gave me a number to my nearest secondary contractor/authorised repair agents, I spoke with them and they informed me it was a £60 callout fee just to look at the system NOT for repair.   I was confused as I already explained to samsung that from what I was seeing on amefican forum, this was worldwide and I wouldn't be paying a penny.   I had to phone samsung direct again, explain not to transfer me to a repair agent to fix my system, especially not a system that had failed due to faulty/worn out components but rather a system that had failed as a result of THEIR actions, not mine...   I had two functional samsung bluray home cinemas until Thursday, one is a good bit older but one of them i obly bought in 2018 and is just over 2yrs old, no way will I be paying for that fix.   Do NOT pay a penny towards repairs as a result of their negligence, 2yrs is no acceptable lifespan for so much hardware and especially hardware they helped kill off along with yours too, let them away with it and next year it could be your internet connected Samsung large screen TV's that go next.   Don't pay a penny and if no resolution/fix or compensation towards a new system comes of this then we all simply cote with our feet BUT be sure to tell the public they have been warned that these guys are seriously lacking in security to allow this to happen, deny existence of a fault for days on end against huge volumes of user evidence/reports to the contrary, staff being gagged/told to deny any reported cases when clearly tons of us have been logging calls/complaints direct to the very same uk and worldwide centres.   I don't have any respect for a company that lies to me but to lie to thousands and not make a statement on website is criminal, to not follow through on repairs/resolution is corporate suicide, No repair and I along with the vast majority have all declared that their years of loyalty to the brand are simply over, their market is bigger than some expensive bluray players, theyre going to lose my mobile phone purchases, televisions and after jist having purchased a 65" samsung at £2500 7 months ago, I wouldn't be making my next hardware a Samsung so sit tight, no more chat about warranties and not having much of a leg to stand on, none of us have warranties here, that doesn't make it ok to brick our products or many of us would have little to zero electrical items left in our homes, set's a dangerous precedent to allow a company to kill your tech before it's lifespan is anywhere near over, all other companies would feel they had carte blanche to do what they like.   Wait things out, see what happensnonce statement is released and there will be one soon  ... View more

Ha ha ha, consider a pint done once this carry on is over with Scotchbaz! ... View more

Massive thanks to Scotchbaz for casting the first stone, was music to my eyes seeing that somebody (Baz) had posted an issue, meant I wasn't the only one in UK at least as all i'd seen beforehand was the carnage on the american forum of 1000's of users, was even happier to see loads more had posted into the thread he started so thanks for taking the time fella! ... View more

Well on a plus guys, you've all done more than your part today, just seeing the numbers piling in and from all over the place, you've strengthened each of our individual cases, the post one member had made earlier outlining all impacted models in the USA alone has been hard to ignore, also everyone singing off the same sheet of never again purchasing another Samsung product again if no resolve.   These posts are hard to ignore, Samsungs silence doesn't help and only stokes the fire so the fact we're starting to hear from individual reports that they are now aware and working on a solution (whatever that may be) is all down to you guys and the numbers so I thank each and every one of you ... View more

Yeah can't be updated 😂 😂 Not unless you got Neo from the Matrix working the remote for you... ... View more

This one just been reported in last hour, apparently could be expired certificates...   I'm still going with Operation Kim Jongs Fury and think it's a hack...   Seen the reply one of the users got from Samsung, "thank you for your kind understanding"    Forums reply...   "Look man....  I only want to know one thing!.... Are you gonna fix my f****** gear!?"   https://www.zdnet.com/article/samsung-blu-ray-players-are-rebooting-in-a-loop-and-nobody-knows-why/ ... View more

Absolutely spot on Georgey... Best way to raise awareness, if they're not having the common decency to acknowledge this forum then we'll just need to hit them hard for all those shoppers with money to burn whom are about to hit the stores upon re-opening and buy some nice new Samsung large screens with the money they've saved due to pubs and restaurants being closed.     Hit em where it hurts....  sooner rather than later...   If Samsung ever reply direct to you, it'll likely be from a storm drain "Hey Georgey!  Wanna balloon!!?" At this rate if 3 days on we've still heard nothing so media it is! ... View more

Yeah that's a good shout Baz on the trading standards, xan't be having that where they brick our gear and expect us to pay for the repair..   Another fella on here touched on the environmental impact, its a crazy amount of hardware to bin for one user but 100's of thousands worldwide are going to be affected what with the popularity of these systems.   I've learned my lesson mate, was saying to the mrs that i'll never be buying another integrated Bluray/Home Cine system again, will be getting a dedicated amplifier and surround speakers and do a runthrough from bluray/4k player that way if this carry on happens with my next NON samsung bluray player, I won't be forced to fork out another £500+ for something that can be bricked at the sending of an infected update..   Still gonna fight for a fix though and if nothing then i'm going to spread the poison and expose the truth on FB about Samsung and their lack of intervention, employee gagging orders and the prospect of peoples pricey large screen TV's copping it after only 2yrs from purchase..   Not gonna be good for business..   Wonder if they'll actually go to the lengths of closing these threads as a next stage cover up 😂 😂   ... View more

😂 😂 😂 I reckon that one slipped by everyone... 😂 😂 😂 Then again I think most people switch off when that orange fool appears on the screen ... View more

Nice one Pete, it was the US Samsung forum i seen thousands of entries this morning and was blown away but was relieved as I thought that samsung would announce that they knew about it and would be in contact with a statement n coming days, not the case, instead i've discovered that Samsung employee's have been given a gagging order and told to deny any cases on phone it would seem seeing as I was told today that there weren't any reports.   Social media is our friend, spread the word not to deal with Samsung, next it will be our TV's, I just turned off the Auto Update on my 7 month old 65" Samsung and a 2yr old samsung 55", no way can I be affording to replace a TV never mind a sound system right now and when I do replace it WON'T be a Samsung if they fail to acknowledge and repair our systems regardless of warranty situation! ... View more

Well if that's the way we're being treat after myself and many others logging the event, we'll never deal with them again.   There are going to be many millions worldwide with these systems and won't have a clue, awareness is key, if samsung won't listen, pop it on Facebook and we can spread the word that they are using the Russian strategy of denial despite 100's of thousands worldwide reporting on their forums on same issue within last 3 days  absolute joke of a company which i've just realised. ... View more

Hi folks...   You're right, it IS no coincidence, check out the forums in America for this, it's worldwide, people posting from all over Europe, Australia, it's worldwide and affects several Samsung Bluray players and home cinema's, same day, same fault.   been dealing with Samsung direct twice today, was referred to a company in Glasgow for repair, told it was a £60 callout, declined, called samsung back and told them I won't be paying, they said I need to as it's out of warranty...   Argued the point that YES it is out of warranty BUT this isn't a component failure or breakdown through negligence/misuse, explained it was Samsung themselves who did this, their actions not ours so they can render my just over 2yrs old Home Cinema sys obsolete at the send of an update and i'm meant to smile and agree to pay for it??   Have explained about the thousand I and many other households have spent on tech including a £2500 65" samsung TV i got 7 months ago, will that be rendered useless by an update after only 2yrs??   Gave the Microsoft Xbox 360 story from over a decade ago, how users consoles were getting mass breakdowns and Microsoft done the right thing, sent prepaid DHL boxes for us to pop console  in box, send to MS, they repaired and returned within 28 days.   Explained that if no action, I won't be buying a singke Samsung product in my lifetime ever again and i'm guessing we can count on the thousands upon thousands of owners experiencing exact same fault.   Samsung said that unfortunately they still cannot do anything as it is outof warranty and I would need to pay.   Ok, i'll pay for a new system if they don't offer a solution in coming weeks, have logged complaint and have ref number, suggest you guys do the same.   Oh now this is just a wee theory going around guys but it carries serious weight!..   North Korea destroyed the Liason Office on the North/South Border using the B word devices, look it up on sky or bbc news, blew it up... When?  Thursday 18th, same day all of our devices turned into bricks...   Apparently it was a hack and the update was sent through by North.  Read it up. Get your complaint in, get a ref, get those numbers up, post on Facebook as I have (if it's resolved I will update post to say they have done the right thing, if not, simple message, I will relay samsungs answer I was given, no warranty, no repair, unless you pay....  FOR SAMSUNGS NEGLIGENCE NOT OURS!)   And from there, Sony and LG are going to find their profit margins increasing generously over the coming years when we start replacing TV's and sound systems..   Best of luck guys and @Samsung!  Acknowledge us, you're keeping tight lipped, notice on your official facebook page, on the search bar, put in phone, washing machine, tablet etc, we get a return, pop in Bluray or home cinema and all of a sudden you don't have any results to show us???   Smells like a cover up to avoid consumers turning away.  Do the right thing and put out a statement.          ... View more