Just wanted to update you all. Thank you for putting up fast and hard regarding issused with dvd players. I GOT IT BACK! YAY! took a New York minute but it is back. I did not get update of process as many of you have never got a reason to why it got possessed but it is back and all good...for now. Set-it-up last night and watched/used it for an hr. Nothing new her  but it works fantasticly. set up on wi-fi and turned off auto-updates. They can ask permision although IF they want to the can possess it againg without my permisson. Any who happy to see response is going viral and peeps getting their fix it tickets and free at that. Good luck you all and see you all (hopefully not) in the next desaster or new item to come From Samsung... Still love you Samsung sooo get it together. latz ... View more

ok so after posting and checking e-mails. I got confirmation of receipt, and that my device was on the dock to get picked up and shipped out, last night. Still need to track and follow up. Still no list of what they did to my device, so there is that k folk follow up to be posted . ... View more

ok so got another e-mail device has been fixed and will ship today. Work order did not list the problems or what they did to it. So thee is thank Thank you Samsung for caring. ... View more

HAHAHAHAHAHA! I knew it! Recieved an e-mail from Service Center stating that they have not recieved my unit, LMAO! Called Samsung 1800# and spoke to "PRO"(Paul) again scripts are used but could not think outside the box. Anywho checked USP tracking and it staes they recieved it on JUly7th and signed for it. E-mail said no. LOL Paul was befuddled that they sent e-mail when clearly he saw tracking comfirmation that stated otherwise. He will make a note to it asking why. Again LMAO. Asked for Cristine but he could not transfere me to her...sadly.  To bad I can not call directly to service center, because I don't know where to call in New Jersey, USA.  GOOD GREIF!  I may need to pay Lucy a nickle for counsiling. LMAO.  What would happen if they did lose it? There are no more Samsung DVDs to but.LMAO OK Will keep you posted      Thanks scotchbas ... View more

Yes, Thank you scotchbaz.  If you did not post as fast as you did and keep up withthe issue we all would not know what to do about a possessed dvd player. Again thank you ... View more

Hi glad your is getting back too you. What do you mean Bluray region? mine is a bluray plaer....good greif more ***** to be hold hahahaha.   ... View more

problem with that is we are telling everyone, lol also they posted somewhere that Samsung is not making dvd players anymore so that alone will give them something to think about(public notice) because we will have to but another brand. ... View more

oh dont say that I was hopeing to have controll of future updates , lol Youe english is as good as my spanish and I can understand you, lol any who lets focus on getting device back and see how it works, also mine is in  Samsung service in New jersey so I too amd waiting. LEts cross our fingers and toes. Good that Turkey is getting the fix to.   ... View more

yes they will regardless to warrenty staus they will fix it. Their issue not your or even the device a motherboard issue as many post state. so call them and get your fix-it-ticket. Good luck..dont metion "IT" just follow instructions. ... View more

Hi, you all so some where I tried to post in regards to the "SOLVED" post, but generated another. I did call and they did give me a FIX-IT-TICKET" or rather permission to send in device. Mine went to : RIVERDALE, NJ 07457 US on July 1st. I got conformation as I am tracking it. since the holiday interrupted speedy service they just got it- July 7th. So now to wait. Have been reading and watching how others are getting ticket, delivery/ pick ups and returns. Everyone must be proactive as one poster stated. It seems if you do not then you will not be notified of free fix. even if you have a extended warranty or not. You have to call it in so that Samsung authorizes the service. Well as Kristine stated they need more information too.(customer service) I posted the ins and outs of that day some where in these treads. I will continue to post my journey and outcome. Spread the word you all call it in. And thank you for yours posts it was up fast hahaha. ... View more

Turner30 did you have a hard time, easy time. Will it be free service??? Pease let us know Thank you ... View more

Thank you for keeping us abreast of your device and service. way to go enjoy it. Remove auto update. Just saying ... View more

I hope they pay and is totally free to you and done right. Good luck keep us informed please ... View more

ok how do I translate this?! I hope it is sayin that you called got ticket sent and are awating your device to return. ... View more

Sorry to hear that, best to take it wrapped to DPD station and get a receipt, too. Not everyone is getting a free pick up either so beware. I had OG box and placed bubble wrap and in another box with Ticket number written on outside of it as instructed....Yes read all the instructions! esp all you international peeps ... View more

WOW! Just WOW! I guess every place has it's choices to act apon an issue that was their own making, huh. Not nice but you gat your fix-it-ticket. Congrats on Pts lol Keep us posted Other peeps around the world are getting no help or the run around. Do Not Pay for service. Besides we heard that web-fix would not work since the loop was to fast. ... View more

If you called Samsung they should do it FREE! they know its heir issue. Besides going to a service center(authorized) without getting a fix-it-ticket from Samsung, yes you will pay. Most ASC know that Samsung will re-pay them. So make sure you go to Samsung first for authorization and not a ASC first. MAny are being subcontracted. ... View more

AWESOME! that does give us hope. Way to go Samsung! Let us know if it works the same or better, dare I say broke. lol k Enjoy ... View more

keep calling Netherlands is getting theirs fixed. Make contact with live person, patients is a virtue in this case as many will be calling. Some are getting door service I had to pay to get door service, chucked that a drove my happy ***** to UPS(apprx. 1mile away)lol now I will begin tracking it. ... View more

No there are many Countries that are sending in their devices via paid shipping by Samsung. Just let them know you know they know, lol facetious but true. Regardless to warranties they will fix it. Call say hi my device is possessed what date it happened and if you are having issues with operator(they are out sourced) remind them that they may not be up to date with the news and ask for supervisor to help. I was quick to let Kristine know that I had tried everything reboot rest ect..I went off script so she had to catch up then stated and informed me that this would be a one time free bee, lol I just saw post of returned item and she will post results of fix, got people in Europe and Latin countries doing the same. And that is the thing....less peeps know less lose for them see spread the word. Samsung trying to make good and there will be no recall. ... View more

Awesome! Make sure you get that in writing by Samsung. ... View more

AWESOME NEWS! This is the first post that someone got back their device. YAY! Please post results so we all know it works, lol Thank you ... View more

hahaha be patient you know how many people have this issue and will send in their devices, lmao. hundreds lol Good luck. We still don't know if they can fix it Either. I have not seen any new post stating they got theirs back and it's not posseted(working) oh and for how long. ... View more

Awesome that is what I did on the 1st of July. My fist contact(I called 1800#) was a bust but I tried again and got Kristine(lovely and polite, no-nonsense lady) did the same thing she sent me my label while still on the fon with me. Sent out my DVD player(Chicago) I live in California. Followed instruction to the T. even put service ticket number on the outside of the box as instructed. I have been posting to others that this is the way to go. Got one person in Ireland; still having issues and waiting. Said to him CALL and get a one time free fix-it-ticket/ shipping label and send right away. Seem that around the world everyone is hearing that Samsung will fix and ship free(one-time) to all customers that call in. There will be no recall or advertising I guess. Good luck looking forward to your net post. ... View more

Solution is to call them and get a fix-it-ticket. Follow and answer question to process faster. They will send you a shipping ticket to send them your device and then send it back free. a one time thing. Don't wait for them to send out a recall or to say anything. this there way of apology since it went world wide. Good Luck Great customer service once they figured out how to get the fix to every one. ... View more

call and get a fix-it-ticket they pay for it and if you want to arrange a at home pick up that you have to work out with UPS. Good Luck ... View more

Hello pierr58, Issue has a resolve. yes, with that said 1. call and get a fix-it-ticket. I read that Irland is now getting the same(Europe) 2. Answer all questions, inderstand this is a 1x deal...FREE 3. Send your device back and wait. Thank you Good lucl ... View more

Hello  MuratD, Ah but the did find a solution to all our issues. Warenty or not. Just call them and give them all the information they ask: Name, date issue started, time, what occurred when it happend to be possesed, address, a good number to contact you if needed, e-mail address. They will explain lots of stuff ,but by this time you are just glad to have them say we will pay for shipping and repairs(allbeit one time). As we where all waiting for Samsung to inform and recognize the issue, they where trying to figure out how to get everyones issue fixed. This is the best way the can do it. 1. have us call and complain;so they know what the issues is....then wait and begin brain-storming. 2. Have us call and get a fix-it ticket( although they could not do that for only those whom purchased extended warrenties, because the issue went world wide) So they decide to flip the bill in shipping and repair. And hope those would do so. 3. Inform you how lament they are and hope you are still a customer. All while Not posting clear consice information and exposer to the public. Ok that was just me still being upset I waited about 3 weeks to call and reading posts/blogs and FB. When I read they had a solution and solved the proble. I was cunfussed( i guess I expected them to come to my door or mail me a refund/ cupon to replace or fix it. But ***** they have soooo many peeps also not all are registed even though they/we/I did notpurchase ext. warenty. Seems harsh for the most part , but it is real I got my shipping label Kristine very nice and informative too patient and a counsiler as I was still emotionally charged. But, now on my way to USP to drop off my DVD in a box and then to track progress and wait. Sounds fun huh. ok good luck give them a call be patient as we are all calling and it takes apprx. 30-45 min to process fix-it-ticket. Andnot the call service fault the Samsung could not provides us a quick explaniation nor a resolve. ok done ... View more

Here is the solution to all our problems: Call get a ticket for repair, get a shipping label-free, there are no pick ups, because Samsung has decided to pay for repairs and shipping(unless you pay for pick-up via your UPS. Follow all the instruction to the letter as if there not it can and will be returned to you. as Customer service(Kristine) has informed me that following the instruction are crucial. ?Yes this is the fix Samsung will need to be called and get all your information and then they will send you a label either vis email text or mail, but if you are reading this you have a resource. This is a one-time free repair as they understand the broke it with their auto-up-date(turn it off when you set up the repaired one). So as solutions go and as solved goes you must pick up your fon and call it in get a label and a repair ticket, ship it to them wait( I don't know how long as I will be sending mine out today) Thane do not forget to test and watch for any malfunctioning as are opening up the device and fixing the problems or just installing a new program. Hope this helps and understandable and as one poster said be active don't wait for Samsung to come to you as there is no information out there . ... View more

I hope so too as I too have been haveing this proble since last night. Husband was watching YouTube  using the apps and the possed thing was making noise and flashing on the screen. I already unpluged and reset several time . Can't update the player so I sit here reading everyones story. I do hope Samsung fixes this. I did trust their products but this is WRONG.   ... View more