Just had my HT J4200 back from RepairTech. Has had the Software/Firmware reset. Seems to be working OK, but I will not be connecting it to the internet, just in case Samsung send a faulty update again (Once bitten, twice shy). Thanks @scotchbaz for starting this topic.  ... View more

@magoo28 wrote: Hi guy's    just read about the problems, anyone know what models are affected, i got a ht-d5100 and it just started to switch it self on and off It would appear that most machines affected are J series. However, there are a number of people with, what appears to be the same, issues with older machines. I would keep the pressure on. Because the issue may be bigger than Samdung first thought. 🤔 🤔 🤔 ... View more

@Gilbertoo wrote: "Sit and wait and you might miss it"   In other words, don't be patient?   I have only ever said be patient and wait for Samsung to produce a solution. For me, that is what they have done. I do not see any logical reason to ignore the offer of a free pickup and repair. If, as I suspect, it is the only way to sort this problem out. The bootloop is too quick for a software fix and probably means that an 'over the internet' firmware fix will not work either. Do you think Samsung would offer free repairs if there was a simpler, cheaper way to do it? You are obviously not really bothered about getting your system fixed. You are probably the type of person who, if you see someone giving away free ice cream will patiently sit and wait in the vain hope that they may start giving away 2 free ice creams. Well a free fix is a free fix, what is better than that? ... View more

@Gilbertoo wrote: But don't you see that you yourself aren't being particularly patient by booking in a repair....why not wait, given you seemed so concerned with Samsung's capacity to help during lockdown...? They have a list of models they are offering this service to. Perhaps they are ones that could not be fixed by a different method. It is not impatient to accept an offer of free pickup and repair. It may be a limited offer, sit and wait and you might miss it 🤔 🤔 🤔 ... View more

@CSBrennan wrote: Just been on live chat & had similar experience to a few. After checking my model was on their list, hey have said they will arrange collection & repair foc  for this issue only. I am in the UK & model was  HT J5500 XU. Persist with them, as it appears Samsung support are now aware & have a protocol to get this sorted. I hope you all get a similar positive response now. I await a call collection & repair. Same here, had the offer of collection and repair.    Everyone I'm not the sort of person who says "I told you so" but patience is not just a card game 😎 😎 😎 ... View more

@Gavin79 wrote: Gruff if it wasn't for tbe peeved users and the vadt majority of us whom posted and phoned samsung direct to be told they were u aware of any issues, patience wouldn't come into it, Samsung would have swept it under carpet, most of us spent Thur through to Monday before Samsung finally came clean... Not about patience, it's about lies and lack of integrity, i, like vast majority an not going to destroy my system but instead wait "patiently" for a fix that is highly unlikely materialise... This is the reason many of us us have taken the approach that we will simply cease to purchase Samsung hardware if no fix appears, not being petty or impatient but rather go with a company whom doesn't prompt many like samsubg have informed, including myself to take my item to a subcontracted electrical company for a £60 callout fee +repair cost (even though and engineer cannot repair this fault at this time) An upfront statement would have been fine rather than me having to make 3 seperate calls to Milan to be told the same thing, tgat they were not aware of any issues with their hardware. You feel free to go on purchasing Samsung goods, bobody stopping you but we'll see.if your patience shines through when the next glitch affevting their large screen TV's hits and they are telling you they haven't heard of any issues. Enjoy Gavin, you have just proven my case. If people had read my post, on Friday, that Samsung were aware of this issue, they could have challenged the support staff (who probably had not read the latest internal company update). The person I spoke to obviously had. Samsung, the company, were not lying to people. It was only ill informed support staff who were. Have all the facts before accusing a company of lying to it's customers.  ... View more

@Gilbertoo wrote: To be fair, an awful lot of people are more reliant on home entertainment during the lockdown so to be without it will genuinely make things more difficult for people. Samsung should have tested this properly.  They didn't so people are quite right to be feel peeved about this. I'm 'peeved' that this has happened, but I still have the patience to wait for a solution 🤔 🤔 🤔 ... View more

@BenJammin72 wrote: Agreed, it will be fixed when it's fixed. it cant be helped.  Now im trying to work out how to stop all the emails pinging in..... Just remove this topic from your subscriptions. You can still follow it normally, but don't get all the emails 😀 😀 😀 ... View more

@cup-of-tea wrote: Yes it's been a week.    Have you, by any chance, been watching a TV programme called... oh, what's it's name?... oh yes, "The News". If you had yopu woulkd have realiosed the world is in the middle of a global pandemic. Everywhere is operating at a reduced capactity.   The issue with our players is clearly a software issue. Do you know how easy it is to have a puncuation mark in the wrong place or  enter the wrong value? Once it's been found, a solution has to be devised... and then the hard work begins, a fix has to be worked out. A fix that even the most un-technically minded has to be able to do.   ... and all that is expected in just a few days? I'm with you there. I am fed up with the OTT attitude of people with no patience, who can't be bothered to read the whole thread. I know there is a lot to read but there is a lot of useful information. I posted, on Friday, that Samsung were aware of the issue and were working on a solution. I am fully aware, as you are, that the worst thing they could do is rush a 'fix' out that has not been fully tested and '*****-proofed'. Everybody should calm down and wait. Talk of trashing your machine because it is currently a brick, or impulse buying a replacement is patently premature. These people will then complain when Samsung produce a fix. If only they had patience and had waited. ... View more

@kevhol wrote: I have a BD-J5700/ZA like a couple of my friends have. All 4 of their units started cycling on and off. Mine however has been disconnected from the internet since I bought it at a thrift store at least a year ago. I plugged it into power yesterday and put a DVD in it for good measure. It stayed on the beginning menu until the screen saver kicked in. I pressed the eject button once and the menu came back. No cycling anyway but I can't really do anything without a remote. I am sure not going to plug it into ethernet or connect it to WiFi (when I get a remote) until this is resolved. The whole world is full of people with remotes, but nothing to use them on 😁 😁 😁 ... View more

@Dave-13 wrote: had this conversation and replies ht j4500 blu ray / home cinema the same fault as many other people about loop booting which started last thursday only got accepted late sunday night uk time to log on 1:18 PM Yes Dave, we have had reports about this issue with Blu-ray J series. We already escalated this to our headquarters and that they are now working for the solution. They will be posting further notice on our website: https://www.samsung.com/uk/. I can only apologise for the inconvenience. We are aware of the issue Dave and this is currently under investigation. 1:19 PM What I can only advise for now is to wait for further update. Rest assured that all account are being tracked that has the same issue. 1:20 PM so will they email all those with faults about a fix 1:22 PM Yes Dave, they will be sharing the update on all the accounts that we tracked. However, we cannot guarantee when will be the exact release for the update. 1:24 PM at least samsung have took note of a fault not just on one or two but world wide with the same fault on the j4500 and other j systems can't be a coincidence 1:27 PM We can only apologise for the inconvenience Dave. But, rest assured that our engineers are working with an update to be released the soonest possible. Dave, not sure where you are but I have had email back from Samsung UK HQ following my email to the CEO.   Following receipt of your escalation and those from other users, our AV department have given assurance that they have been made aware of this concern and are currently liaising with our global HQ to test and provide solution through a further update.   While I do not have a timescale for this to be released, please be assured that this is being treated as a priority case. If I receive further confirmation I will be in touch, otherwise the update will be supplied directly.   EVERYBODY BE AWARE. Samsung are obviously admitting that it is a global issue. Do not get fobbed off by any support 'minions' that they are not aware of the issue. We just have to be patient . ... View more

Also being Sunday they will not see it until tomorrow 🤔 🤔 🤔 ... View more

@Kev21 wrote: As well as posting on here PLEASE message Samsung directly via there online chat or via Twitter. The more they get hit the bigger they know this problem is and that it won't go away without action! I have already used the chat, but I have just used the Contact CEO email with the following;    As a large multinational company I would have expected you to acknowledge the significant issue being experienced by thousands of customers worldwide. There has been no official response on any of the community support forums. The lack of response is leading to speculation that this is a deliberate act of sabotage. This failure to communicate with loyal customers is doing irreparable damage to your company's reputation. Please review this policy of silence and post updates on your website. Thanks   It will probably be ignored but I thought it would be worth a try. I have used this method with other companies and had some success.  🤔 🤔 🤔 ... View more

@MarcMcGann wrote: Just adding myself to this problem- HTJ4500 stopped working on Thursday and was shocked when I came across this forum with everyone else in the same boat! Finally got a response from Samsung today stating they are unaware of any ongoing problem! When I've directed them to look at their own website. They very much seem to be skirting the issue and are now asking for proof of purchase to arrange an inspection! Absolute joke! Just hold your hands up and admit there is an issue and come up with a solution for your customers. Stop treating us with a lack of respect and do the right thing. I think Samsung are currently playing the denial game because they are afraid to admit to the growing pile of expensive bricks they have managed to produce. They are playing it down hoping to find a software solution. Because, if they can't they will have a massive bill to replace all of our systems 🤔 🤔 🤔 ... View more

@RH90 wrote: My response from Samsung UK Help this afternoon (not at all helpful):       Hey Rick, thanks for the message, we hope you are well. Just to confirm we are not aware of any issues regarding this at this time. Please can you send us a video of this? ^PB   I've sent a video and (another) link to this forum thread.    That is odd. I got this response from UK help yesterday   'Thank you so much for staying online Gruff. Upon checking, the issue has been investigated by our Headquarters and they are now working on a resolution to fix the fault. Hence, we request for your patience in this regard'. Must depend on how clued up the helpline person is 🤔 🤔 🤔 ... View more

@Losch wrote: I tried to get an update... No Chance, the latest update is installed... And it works... It is likely that Samsung have discovered the source of the problem and stopped it. Any machines switched on since they found it will not be affected. We will just have to wait and see if they come up with a solution to fix the now useless machines 🤔 🤔 🤔 ... View more

@Losch wrote: The HT-J4200 Series works... 🤔 My HT J4200 is affected by this problem. Is yours still working OK?  ... View more

I've just got off a chat and had this response 'Thank you so much for staying online Gruff. Upon checking, the issue has been investigated by our Headquarters and they are now working on a resolution to fix the fault. Hence, we request for your patience in this regard'. Not holding my breath for a quick outcome though ... View more

Add another to the ever growing list. My HT J4200 doing same thing ... View more