Hi all   I have just got my HT-J5550W returned back to me   Before plugging it in I went on live chat again to ask a couple of questions   1: Can you assure me it is safe to reconnect said unit to the internet again Reply: Yes   2: Can you enlighten me to what the problem was that caused such an issue as repairtech seems to of sent out a generic report to all those affected Reply: Software issue   3:Can you explain more what the software issue was Reply: Software issue   4: How comes Samsung have not made a statement anywhere or even apologised to consumers Reply: We gave you a free repair   Anyhows I need to go setup my levels, speaker distance and reconnect to the internet now. I hope everyone has a good result. I am still very dubious of buying any more products. Shame because they have always been a good brand and the tech is pretty good in my eyes   Will be testing with the opening scene of Saving Private Ryan and a quick half hour of Led Zepellin before the MRS gets home   What is your fav film for surrond sound enjoyment?   Good luck all  ... View more

Hi all   So I have just got off live chat with them. My 2nd chat with them and asked for some clarity as reading about so many answers/replies they are giving to consumers. They have basically taken my details and have acknowledge there is a problem. They will do a free repair if it is purely associated with the reboot problem(which it is in my eyes as my unit HT-J5550W, was working fine before hand) if at all it is another problem I may be charged. To which I politely told them I will not be paying anything. So they basically said this My details and Model Number & Serial Number of said unit   Engineer will contact me within 2/4 days   I will not have to pay anything unless they find something else. Yeah right!!!   Could not explain to me what has caused this or if any units had been fixed as of yet. Said that was above his head but to ask engineer when contacted   Problem has not been published on website or online as there is no workarounds and needs a repair of unit. Odd ???   Since this power cycle matter it is more of an internal fault rather than software. Regardless it is out of warranty samsung have acknowledged this case and would proceed a free repair   I will be instructed more when engineer contacts me   Then I was asked a series of questions basically regarding the COVID Pandemic. Any symptons, have I had it etc etc. Which leads me to beleive. Possibly engineer will be comming to my home   Thats about it really. Have taken screen shots of complete correspondence of live chat. I did ask why so many people are getting mixed replies from them. He couldnt/didnt wish to answer that   Fingers crossed all   ... View more

Just got off PC after a live chat with Samsung   basically they said this   aware of problem and specialists engineers are looking into it   we cannot give a time frame for fix but rest assured we will find one   wouldnt admit to what's caused the problem   wont post anything on website or forums until headquarters give them the heads up   left me in limbo still! Have taken screen shots of conversation. Explained I've been a loyal customer but didn't go down road of what happens if no fix ... View more

Georgey: As soon as I can I will. At work at the moment Will screen shot everything too and even this forum thread Thanks ... View more

Thanks Georgey Have you spoke to them through the live chat. What did they say? ... View more

Hi all   Just looking for some advice really. I am in the United Kingdom. Has anyone from the UK actually got through and spoken to Samsung and what is the best way to conatct them here in England?   Makes me feel sick that I cannot afford to purchase anothe 5.1 home cinema system yet. Only had my HT-J5550W around 3-4 years. I may be losing my job soon due to Covid etc. It's just one thing after the other(it feels) ... View more

Mine was hard wired using Ethernet cable   i really do hope it's just a case of Samsung sending out an update(firmware) I seriously can not afford to purchase another system in the current climate. Not even sure my job is safe     ... View more

Hi all I have the Samsung HT-J5550W and guess what?   I am having exact same problem described by all on here. And that video put up is exactly what I am getting with my Product. Worked fine yesterday evening. Watched Jaws for the 1089th time then had my BT TV box on and the sound channeled through my HT for (kind of 5.1) using digital wired set up. Cannot get on to settings menu. Have tried the reset by pressing the STOP button on remote for 5+ seconds. I'm truly hoping this is a firmware update gone wrong. My box is around 4 years old and can not see how it would need repairing, espcially after reading all these similar posts ... View more