My unit was picked up for repair and it seems DPD have lost it, you couldnt make it up could ya. ... View more

A few members have said that when Scam-Sung find a solution they will need an email address to send the fix. My question is :- They didnt need an email address to sabotage our units so why would they need an email address to unsabotage our units ?     ... View more

Gilbertoo. Let us all know how the repair turns out. ... View more

Gilbertoo Let us all know how the repair turns out. ... View more

It seems SCAM-SUNG are just Bull*****ting us and will never sort this problem out, if its happened once it can happen again and i am fed up with waiting and listening to their ***** excuses. Its been a week now and still nothing has happened.             Its obvious SCAM-SUNG have no intention of fixing the problem and anyway i have lost all faith in them and will never buy anything SCAM-SUNG again so i have ordered a new SONY system. i will do a little video of me smashing my  SCAM-SUNG HT-J5500 to pieces just to show SCAM-SUNG what i think of their products and their lack of Customer care. Good luck everyone. ... View more

There seems to be a lot of negative replies from Samsung re this issue trying to convince us that they are not aware of the problem in some cases, it all seems a bit suss.  Maybe Scamsung would be a better brand name, just saying. ... View more

I only bought my Samsung system last year and already its unusable, if its happened once it can happen again so to be on the safe side i've ordered a new SONY system and am binning the Samsung as its not even worth selling as its knackered. good luck everyone i hope it gets sorted. ... View more

Come on Samsung you've had long enough to make an announcement as to why you cant fix the worldwide problem of all your Home cinema systems crashing at the same time. Get it sorted its not funny anymore 🤬 ... View more

I heard that Samsung customer service was ***** and now i believe it. I really cant see them sorting this Home cinema problem out, they don't really seem all that bothered about it so i'me considering ordering this tomorrow and i think a few thousand other customers will be doing the same. Thousands of Home cinema systems all crashing at the same time in every country on the planet is a bit suspect. Sony BDV-E4100 1000-watt 3D Blu-ray Home Cinema System. ... View more

I heard that Samsung customr service was ***** and now i believe it. I really cant see them sorting this out, they dont really seem all that bothered about it so i'me considering ordering this tomorrow. £399 Sony BDV-E4100 1000-watt 3D Blu-ray Home Cinema System ... View more

I think we can safely say Samsung will lose a few thousand customers this week if they dont sort this home cinema system problem out. ... View more

Agreed, it seems Samsung are pure rubbish at sorting out a problem, it looks like we are going to be left with machines that are useless. i will never buy a Samsung product again. im looking at this Sony setup which i will get tomorrow.  Sony BDV-E4100 1000-watt 3D Blu-ray Home Cinema System Good luck. ... View more

Me too. ... View more

My HT-J5500 started this today, it seems to have taken over my TV too, ive tried all the troubleshooting tip to no avail. its the second one in 4 years thats done it and the first one went in the dustbin and this one is very close to following it, anyone got any idea whats wrong with it. seems like the samsung help team have all gone on holiday. ... View more