I'm in UK and via online chat, have been given a service order number and told to pack my unit ready for a courier to collect in 3-5 days. My new best friend on the chatline was friendly and helpful as could be. So that's good and seems to be the best way to go - in UK at least. What's not good is that Samsung seem to have done nothing to alert all the owners of the dodgy units that they recognise the problem and will arrange a fix. They are waiting for the very few customers who have followed the action on this thread to contact them, then responding. They presumably think the 99% of other owners will just dump their brick and buy again. Samsung seem to have decided to take the cheapest route to avoid litigation etc from us irate few and stay schtum to the public at large. That's shoddy and unethical business practice. Shame on them. They won't be getting a Christmas card from me this year.
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