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- About scchipli
since
07-06-2020
17-08-2020
scchipli
Explorer
22
Posts
7
Likes
1
Solution
10-08-2020
10:58 PM
I had exactly the same issue. You need to download the firmware from the website and copy it to a USB stick and insert that into your TV. I’m sure there’s details on the support site as to how to do it.
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10-08-2020
06:07 PM
@Mighty_Morpheus Try the latest firmware update from their support website. Improved it for me.
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ijuk999 Firmware update available in the UK and fixed the issue for me. 4K HDR content is now fine from the inbuilt TV apps for Disney+, Prime and Apple TV.
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30-07-2020
10:51 AM
Can’t comment but the software versions for the different models may be slightly different but it’s close enough to give it a go 😇
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Couldn’t find any obvious Release Notes with it. The menu system seems a bit faster also.
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28-07-2020
11:24 PM
1 Like
Upgrading the firmware to 1302 made a big improvement for me.
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28-07-2020
11:22 PM
Worth updating the firmware to the latest 1302. Made a big difference for me.
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Upgraded to firmware 1302 and it’s certainly improved the 4K HDR picture from Disney+ (see above). Had to update via USB as it wasn’t available directly from the TV.
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Upgraded to firmware 1302 and it’s certainly improved the 4K HDR picture from Disney+ (see above). Had to update via USB as it wasn’t available directly from the TV.
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28-07-2020
09:42 PM
1 Like
Upgraded to firmware 1302 and it’s certainly improved the 4K HDR picture from Disney+ (see above). Had to update via USB as it wasn’t available directly from the TV.
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27-07-2020
10:46 PM
@Khunadam have you heard anything about Samsung addressing this issue with a firmware update? The moderators seem to stay away from any of these HDR discussions, almost like they don’t want to get involved!
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11-07-2020
11:12 AM
1 Like
4K HDR10+ Disney+
HD Plex
Very dark pictures from a 4K source (Disney+, Amazon Prime). 4K content from YouTube is fine as is all HD content from any source. TV is the TU7000.
Not impressed. Had to buy a standard Fire Stick to watch Disney+ in HD as that was the only way to actually see the picture!
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@Luke29 "Luckily" the Fire TV Stick is currently half price on Amazon and it also solves the annoying bug that the Samsung Disney+ app had where you couldn't go into the submenus (Star Wars, Pixar, etc). To be honest it is overall a lot more responsive than the TV and the remote is a lot better. Not bad for £20. Going to "un-smart" the TV....
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As the support team seem baffled by this, I have resorted to the less than satisfactory workaround by buying a Fire TV Stick HD (as opposed to a 4K one). By using the streaming apps on this HD only external device, this will avoid the current 4K HDR issues. Luckily there isn't much advantage to 4K on a 43 inch screen and the HD picture still looks great. A lesson learned on my part....
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@AndrewL I see you commented on a similar issue so here is my post where I even took some photos of the dark screen compared to what it should be. My issue is currently escalated within support but any thoughts?
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21-06-2020
12:45 AM
@AndrewL any update on this as I have exactly the same issu? Very dark on 4K HDR content from Disney+ and Prime. HD content is fine. Support engineer took control of my TV but not improvement. On the verge of returning the TV...
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Had a long online chat with a support engineer and shared this screen shot from Disney+ (4K HDR10) Disney+ 4K HDR10 . ..and compared it to the same scene in HD from my Plex server.
Plex HD
There was plenty of suggestions like tweaking the gamma and dark shadow settings but nothing that would get the 4K picture anything like the HD one.
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10-06-2020
11:22 PM
I have exactly the same problem, which is even worse in Disney+ for 4K HDR content. My Apple TV purchases in HD are fine but 4K HDR is also dark. For some reason the moderators seem to stay away from discussions about the HDR being dark and I can't seem to get hold of them via the chat feature!
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It is worst on the in-built Disney+ app (the Star Wars movies + The Mandalorian scenes are so dark you almost cannot see anything, as well as Marvel's Black Panther!). It is also noticable on Amazon Prime for shows such as Hunters in 4K mode. When you select the non-4K version of Hunters the picture is lovely and bright!. Also occurs on the Apple TV app, again very dark for 4K HDR films but lovely and bright for the ones only available in HD. Luckily my Netflix subscription is only HD so that picture is not affected and is great. All these issues are with the in-built apps as I bought this TV so I wouldn't require an external streaming box.
In the absence of it actually working correctly, is there a simple menu option to disable HDR?
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- Tags:
- Disney+
- HDR
- television
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