Yes, both products have eARC, however there appears to be a well documented issue currently with eARC that appears to affect Samsung TV's with a One Connect Box (Frame/Q95t). Sonos have been in touch to advise that they are working with Samsung to investigate the issue. I am hopeful that this will be resolved in the near future but have no ETA or update (was advised yesterday on the above). Thanks Mike ... View more

Hi MichaelSydney Yes, both products have eARC, however there appears to be a well documented issue currently with eARC that appears to affect Samsung TV's with a One Connect Box (Frame/Q95t). Sonos have been in touch to advise that they are working with Samsung to investigate the issue. I am hopeful that this will be resolved in the near future but have no ETA or update (was advised yesterday on the above). Thanks Mike ... View more

Andrew and all   Feedback from Sonos as follows: Hi Mike,   Thanks for the information. The behavior you have reported and have experienced has already been notified directly to Samsung developers for further investigation.  Sonos and Samsung engineers are working together to get this issue resolved as soon as possible. - Once there is an update, we will make sure to notify the affected customers. Thanks again.   With best regards,    Olivier H. Sonos | Customer Care | Contact Us ... View more

Feedback from Sonos   Hi Mike,   Thanks for the information. The behavior you have reported and have experienced has already been notified directly to Samsung developers for further investigation.  Sonos and Samsung engineers are working together to get this issue resolved as soon as possible. - Once there is an update, we will make sure to notify the affected customers. Thanks again.   With best regards,    Olivier H. Sonos | Customer Care | Contact Us ... View more

Feedback from Sonos   Hi Mike,   Thanks for the information. The behavior you have reported and have experienced has already been notified directly to Samsung developers for further investigation.  Sonos and Samsung engineers are working together to get this issue resolved as soon as possible. - Once there is an update, we will make sure to notify the affected customers. Thanks again.   With best regards,    Olivier H. Sonos | Customer Care | Contact Us ... View more

Hi Andrew   Is there any update from Samsung on this matter - other users are reporting this issue and I need to know at a minimum if Samsung acknowledge this issue and are working on a fix please? Reason for this is that many of us have a limited period of time to return, hence the urgency. I really want to keep the product, however hope you understand why I cannot if there is a clear technical issue that is not being owned.   Thanks   Mike       ... View more

Hi NiiloDurain So no sound on Samsung Soundbar via eARC enabling set to auto? ... View more

Hi CvH7 Its a bit more complicated than that i'm afraid. So HDMI ARC works with Sonos ARC, and you are able to get DD5.1 and Compressed Atmos via this route where the source allows it (Netflix for example). When you enable eARC on the Q95T, you get no sound from any source, even uncompressed versions such as from ultra 4k blu. So this is an issue on eARC working at all, and it should when connected to an eARC device. Both Samsung Q95T and Sonos ARC are eARC devices so they should be able to talk to one another, and currently for myself and other users, thats not happening. Its not down to codecs or content either, with eARC enabled as auto, it should play sound from all sources, and have the ability to play uncompressed sound.  That being said, the ARC is very impressive when coupled with a Sub and rears - if anything too impressive. This issue is around the investment in eARC and I firmly believe is an issue with the one connect box. Hope this helps. ... View more

Thanks Andrew   I was also on a chat support who has reset my tv to no avail. I am a bit flabbergasted by the lack of technical knowledge expressed as folows. I really would appreciate someone who knows what they are doing getting in touch and advising on what is appearing to be quite an issue: Just to let you know that eARC is supporting 8k content. ‎4‎:‎39‎ ‎PM Sent Message no its not Sent Message its for uncompressed sound ‎4‎:‎39‎ ‎PM Recieved Message That might be the reason why you are not getting sounds because you don't have eARC content. ‎4‎:‎39‎ ‎PM Sent Message hdmi 2.1 is for 8 k Sent Message and high bandwidths ‎4‎:‎39‎ ‎PM Sent Message no, that is not correct Sent Message it does not recognise the eARC device ‎4‎:‎40‎ ‎PM Recieved Message eARC and HDMI 2.1 is just the same. ‎4‎:‎40‎ ‎PM Sent Message ok, well if you check the tv specs, eARC is on port 3 Sent Message HDMI 2.1 is on port 4 ‎4‎:‎41‎ ‎PM Recieved Message It is recognizin your device, it's just that you don't have an eARC content that is why it is not working. ‎4‎:‎41‎ ‎PM Sent Message no its not ‎4‎:‎41‎ ‎PM Sent Message I have photos from a user that shows what happens when you have a device that is earc Sent Message if eARC is enabled, it displays the device as eARC connected ‎4‎:‎42‎ ‎PM Recieved Message I understand, but we need to check that out from your TV. ‎4‎:‎42‎ ‎PM Sent Message even with no sound Sent Message I am playing uncompressed 4k blu rays and there is no sound ‎4‎:‎43‎ ‎PM Recieved Message I already confirmed this from our product specialist and was advised that this is normal with the TV if you are not using an eARC content. ‎4‎:‎43‎ ‎PM Sent Message that is earc contene!!!! ‎4‎:‎43‎ ‎PM Sent Message no, that is wromg ‎4‎:‎44‎ ‎PM Recieved Message As I've mentioned to you the eARC supports 8k, not the normal 4k. ‎4‎:‎44‎ ‎PM Recieved Message It will only work if you have eARC content. ‎4‎:‎45‎ ‎PM Sent Message wrong again, it supports both 4k and 8k, its not a video issue its audio. Do you know what eARC stands for?Enhanced Audio Return Channel. Sent Message and eARC content is DOLBY TRU HD etc ‎4‎:‎46‎ ‎PM Sent Message Can't believe you don't know this? ‎4‎:‎47‎ ‎PM Recieved Message I already coordinated with our product specialist about this, and I was advised that this is supporting 8k. ‎4‎:‎49‎ ‎PM Sent Message HDMI 2.1 supports 8k and 4k at high frame rates. eARC supports uncompressed audio. Hope this clarifies. ‎4‎:‎50‎ ‎PM Recieved Message Let me coordinate with this again, please hold on. ‎4‎:‎52‎ ‎PM Recieved Message I already checked this again and as I've mentioned to you the content that you are using is not eARC content. That is why it is not working. ‎4‎:‎56‎ ‎PM Recieved Message I haven't heard from you for a couple of minutes, I just want to check if you're still there? ‎4‎:‎59‎ ‎PM Sent Message sorry, I know this is wrong. The soundbar should emit sound either compressed or uncompressed when eARC is set to auto. If standard tv is played, you will receive sound, it sound from an uncompressed source is played it will also be passed through. As I have explained, I have played sound form all sources including Dolby Tru HD which is uncompressed sound that eARC can handle and no sound. I am afraid you are wrong in your statement. In your view then, what is eARC content? ‎5‎:‎00‎ ‎PM Sent Message Can a product specialist contact me? ‎5‎:‎01‎ ‎PM Recieved Message We cannot be able to do that because we are not allowed to transfer customers to another representative including our product specialist. ‎5‎:‎02‎ ‎PM   ... View more

It seems on research and from posts on the Sonos forums that any Samsung TV with a one connect box is having issues with eARC. Hopefully Samsung can investigate further. ... View more

Yes, and the response is as follows: "I am contacting in response to your recent communication received to the CEO of Samsung UK. I am sorry to learn of the challenges you have faced with connection of your Samsung television and Sonos sound bar.   While our department is not technically trained, following receipt of your email I have reached out to our AV head technicians to request their comment. They have reviewed your concerns and note that the response you have received from Sonos appears to be that they are aware of this issue and are investigating, while regrettably not having a timescale for solution. Our AV department has given assurance that this issue has not been reported by customers using Samsung sound bars with this television, and so trust that Sonos will continue to investigate and take steps to improve their product compatibility.   We appreciate you taking the time to raise this with us, and while our AV department have taken your comments under review, as above this does not appear to be an issue affecting compatibility through Samsung devices. "   So back to Sonos.... ... View more

I have emailed both CEO's of Samsung and Sonos as follows: Dear Patrick/Sang Ho Jo gwi-ha Apologies for the direct approach, however I must make you aware of a situation with regards to two of your companies top consumer products. I have been a loyal purchaser of both Samsung and Sonos products for a number of years now, and most recently have purchased your Sonos Arc Soundbar and Samsung Q95T television products. On receipt of these products, I have noticed a compatibility issue between the two aforementioned products around the eARC connectivity. Simply put, once eARC is enabled on the Samsung device, no sound is transmitted via the Sonos Arc. Once Disabled however, sound is apparent. From a samsung perspective, I have been issued a second device which has had the same issue, and no further known resolution to fix has been offered with technical advising its not a Samsung issue. From a Sonos Perspective, the response from technical has been to "confirm that the issue you are experiencing has been raised with the right teams who are looking into it, regarding e-ARC needing to be off to get audio from this TV. We don't have a timescale on a resolution at this time". From a loyal user, this is far from perfect with no eta to fix, or even a guarantee that it will be fixed and no clear view on where the issue resides, with Samsung or Sonos? On looking at the Samsung forums, this appears to be an issue not just for myself but for many other users now. The following is one example of feedback from Sonos on the Samsung Forums: "It does look like there may be some issues arising when the eARC function on the TV is enabled. DD+ is capable of carrying a compressed ATMOS signal, so you should still be able to experience ATMOS from your Arc. In the mean time however there's no fix for this. I'm not able to give you a solid answer right now unfortunately, however the Arc is known to work with other TVs so my inclination would be that this is a Samsung issue. We are certainly aware of this however and we are reaching out to Samsung in order to get this resolved. I would expect this to be fixable via a Firmware update, however I can't guarantee this unfortunately. We are reaching out to Samsung in order to get this issue resolved. Due to the huge number of TV models and manufacturers, issues such as this do sometimes arise - in any case we are looking in to getting it resolved and we are happy to assist any customers which are affected by this issue. So basically SONOS are blaming Samsung because the ARC works with other TV's. No firm promise of a fix, not very impressed with SONOS at this point as Samsung could be classed as a major supplier of global premium TV's, you would have thought that they would have ensured their premium soundbar would work with the new Samsung Flagship range, but apparently not." So my ask is simple - please can your organisations work together to resolve this issue as opposed to the blame culture that has been our experience - Many users have purchased both devices on the strength of this eARC capability, and this is clearly advertised as a function of your devices. My retailer in the UK is on standby to take these products back if we can't get to a resolution which would be a major disappointment so I hope you can find a solution to this issue for me. Lets see what I get back..... ... View more

Is a product such as Q85R did not have eARC, then this sounds like a good solution though, ... View more

Hi - its a workaround, but we should not have to do this. If the product is advertised as having eARC capability, and the soundbar does the same, then this is a technical issue that needs resolving by the mfrs.  ... View more

Hi edm   I have exactly the same issue, same tv/soundbar and firmware.  I had a new tv delivered last Thursday as it was felt HDMI 3 had an issue - so a complete return as Samsung do not issue one connect boxes on thier own. On installation of the new TV, issue is still there. On calling Samsung back, they are now quite adamant this is not an issue with thier product and have guided me towards Sonos again. They have advised me though that they may do some internal testing with eARC capable product they had internally. I have an existing ticket raised with Sonos, and am awaiting a call back with engineers to go through troubleshooting. This appears to becoming an issue of neither product talking to each other via eARC, and potentially neither mfr admitting ownership, so we need to be quite careful on our long term ownership and rights of the product/s if not fit for purpose or sale as advertised. Dissappointing but hopefully Samsung and Sonos can work together to rectify this issue. PS. I dont think this issue is widely known as it should be, as the soundbar is fine on normal HDMI, its the eARC setting that identifies the issue - so many owners may be sat on this not knowing there is an issue as on standard install everything appears ok... Thanks   Mike ... View more

Hi ClamJelly   Big problems, I have just come off the phone to Sonos after over an hour. I have the Q95T and Sonos Arc both delivered today. Could play music back from the arc but no sound from the tv. After many many diagnostics, there is an issue with the E-ARC on the TV, the TV does not want to send signals to the Sonos when E-ARC is enabled on the TV. When you turn it off, you get sound via the TV, and on Certain movies via Netflix/Disney and Amazon - Dolby Atmos is detected but as a DD+ signal so not E-arc - just standard arc. Sonos Engineers are engaged on this and are investigating. Samsung need to look into this urgently as it was the sole reason I purchased this tv. Very dissapointing at the moment but sure its a firmware fix. 1115 is my version of firmware. ... View more