Sounds like an even more unstable version of what I've been seeing with certain apps losing connectivity whilst others are fine - I thought the common theme (in my case) might have been apps that somehow depended on Google Play services, but I'm not sure. Also wondered if it was anything to do with having multiple user profiles, as what works on one profile often doesn't work on the other, at least until I reboot the tablet. It's all very disappointing, especially for a device of this grade. I don't know where you bought yours, but if it was direct from Samsung then don't forget they offer a free 28-day no-quibble return policy, so you've got a while to decide whether you can live with it or not. Unfortunately I've had mine longer than that, or otherwise I'd have been inclined to send it back.
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That sounds horribly familiar. I keep meaning to raise a support ticket, although I'm pretty sure I know how it will play out... a painful Q&A to rule out config errors, user stupidity, etc etc - followed by "please perform a factory reset" - followed by "you'll need to return the device for repair". That would be a major p.i.t.a. having to wipe it and have no tablet for however long it takes to get it looked at, not sure if I'd ever see the device or indeed screen protector ever again, or quite possibly I'd just get it back in the same state as I sent it because it happened to work OK in the test workshop. Hope I'm not being overly cynical / pessimistic there.
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Sounds very similar to my situation, although if you by 'last update' you're referring to the patch that was released in the last few weeks, mine was having the problem even before that patch was applied. 😕
Would be great if one of the Samsung representatives could hop on here and acknowledge the problem & say what's being done about it..?
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I think the tablet was shipped with Android 10 if I remember correctly, or if not it updated to it pretty much straight away. I've read about the problem where the WiFi deactivates when the screen turns off after updating to Android 10, but this issue seemed to me a bit different, as it doesn't necessarily turn off when the screen does (sometimes it does, sometimes it doesn't), it seems to be a more general problem with poor WiFi reception in general, especially as there is very often only one SSID found when turning WiFi on (from my neighbour's router!) where other devices will show a list of several.
As for the other issue with connectivity problems in specific apps (Google Play etc), I've so far not found other reports online that sound exactly the same, so it's an odd one, but it feels like I will end up doing a factory reset to try and resolve it. I just hope most of my customisation is reapplied when I log back into my Samsung account afterwards, but it'll be the first time I've done that so I'm not sure.
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I bought a Samsung Galaxy Tab S5e a couple of months ago, and although it's an impressive device in may ways, I'm having some pretty bad connectivity issues with it.
Firstly, it struggles to hold onto my home WiFi signal. My house is a 'new build', i.e. fairly lightweight construction with no thick internal walls and not particularly big, but when I'm downstairs (router is upstairs), it's not unusual for the tablet to drop off the WiFi. Then, if I try and reconnect, it usually doesn't find my WiFi until I actually carry it upstairs to within a few feet of the room where the router is, and then it will reconnect and I can take it back downstairs and use it for as long as the connection holds up.
Although the router's signal maybe isn't the best, this is a distinct contrast from the other WiFi devices we have in the house (laptop, smartphones, radio) which all cope fine most of the time, so obviously there's some problem with the tablet in particular. I did wonder if the (Moko) case was causing the problem, but it's pretty thin and removing it has usually made no difference.
NB: I am aware that the S5e has (or has previously had?) a well-documented problem with WiFi when one particular corner is obstructed, but my problem seems to occur however the tablet is held (or not held) and I read that the problem in that case was specific to 5GHz as opposed to the 2.4GHz that I'm using. However, I've just read some some not-dissimilar threads about more general WiFi problems with this model, so I guess this may or may not be related.
So that's the first issue. The second seems a bit more unusual, and is maybe some kind of Android bug, not sure. Very often, we find that some apps report being unable to connect to the internet, even when the WiFi is actually working and other apps are online. I *think* this seems to relate to apps using Google Play Services in particular. For example, the Play Store or YouTube. It usually applies to the browser too - e.g. Opera won't work, but Chrome will, and yet sometimes it has been the other way around (maybe depends which is set as default?). Usually we end up rebooting the tablet and then it works fine again for a while (WiFi issues aside). As the tablet is shared within our family, we have several user profiles on there and I think I may have spotted a pattern with the problem occuring after we've switched between profiles, although I'm not 100% sure of that.
Both of these problems mean our otherwise-brilliant tablet is actually barely fit for purpose, but before I get on to Samsung Support (and probably get asked to perform a factory reset and/or send it in for repair, which I'm reluctant to do for obvious reasons), does anyone have any experience of either issue or suggestions of potential fixes to try please?
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Agreed. I've seen numerous other threads where it appears someone from Samsung has been helpful enough to advise, but there seems to be deafening silence from the fine folk at Samsung on this one. As a first-time Samsung tablet customer, I'm pretty dismayed that my tablet is not fit-for-purpose as the WiFi signal is so problematic, so it would make all the difference just to have the problem acklowledged officially and to know that a fix is being worked on for everyone affected (the 'how you hold it' issue is widely documented, but there seems to be a wider or additional problem with WiFi on this model, going by the various threads online reporting similar connectivity issues).
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Having just got a Tab S5e, I can see why people are full of praise for its AMOLED screen, which is bright, sharp and colourful. However, I have two concerns.
Firstly, the screen hue & white balance. Having recently tried a Tab A 10.1 (2019), I noticed a major difference between that and the S5e. The Tab A has a faintly pink-hued white, and the angle the tablet is viewed from makes no difference to that. The S5e has colder whites overall which I'm not overly keen on, although I find it a bit better if I adjust the white balance right over to the warm side (good that this model has that option). But the thing I find most surprising is that the colour changes significantly on the S5e dependong on the angle the tablet is viewed from. If I look at it absolutely straight on, the white balance is reasonably natural, but when viewed from even just a slight angle (and especially if flat on a desk, for example), the whole display takes on a markedly green-blue hue. It's very noticeable on white and paler-coloured areas. There is no such phenomenon on the Tab A. Is this normal? I'm wondering if this is a feature of AMOLED displays such as this one (first time I've had one) or whether there is a fault with this particular device.
My secondary concern is just whether Pulse Width Modulation is likely to be a problem. I first noticed it when taking a picture of the Tab A and S5e side-by-side - I could see distinct grey bands scrolling across the screen on the S5e and not on the Tab A, and I understand this is probably down to the use of PWM in the AMOLED display. This is something I wasn't aware of before purchasing and I read that some people find it a real problem (causing eye strain and headaches), but I've not had the tablet long enough to know if it's a problem for me or not. Have many people on here noticed any problems with this?
Any help much appreciated.
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