We have had Disney+ installed on the TV for about six weeks now and has been working fine. Unfortunately when trying to access it today I get an error code 1016-app_config_failure
I have switched off the power to the TV and chosen reinstall from the apps menu, but the error still occurs. There is no option to delete from the menu as it says that "The basis set of apps on your device cannot be deleted ".
I can access Disney+ from the firestick in a different room, so there is no problem with there.
Please help as the children are used to watching films on the tv.
... View more