In the absence of any way to email Samsung during this covid pandemic I will vent my frustration here in the hope that someone will respond.
Having bought a Gear Sport I was initially pleased with it but after a few months it developed a fault with the battery leading it to not charge or turn on.
Returning it to the service centre fixed this but subsequent to this the heartrate stopped working consistently - in particular it would record far to high when walking and only the first three minutes when cycling. In addition the automatic cycling detection stopped working.
Then the battery on my S10 phone started dying quickly - blamed by the phone on the Wear App.
Querying this with Samsung got no sensible response but it is all immaterial now as the watch got wet last weekend and despite being rated to 5atm for swimming workouts (and being fine before the battery change by Samsung) it seems that a drop of water got in through the power button causing corrosion inside and killng the watch completely.
I guess what I would like to know is:
- why does Samsung Wear trash ~ 20% of the phones battery per day when Hauwei Health uses < 2%
- why did the Gear Sport never manage more than 2 days on a single charge (not the 3-5 that the specs state)
- why does a Sport watch not record heart-rates whilst doing a manual work-out (and is outperformed by a £30 Hauwei wristband)?
- why does a 5atm Swimming workout watch leak and then die when it gets wet?
and lastly - since I now need a new smartwatch what would you guys recommned? I was looking at a Galaxy Watch as I want a week of battery life ideally but I have to say given the problems I have experienced with expensive Samsung products I am getting tempted by a Hauwei GT2e or Garmin vivoactive 4 ....
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This just in from Samasung help team .....
As we have exhausted all the troubleshooting available to address the symptom, this is something that will need to be fixed by a future software update for the watch. I completely understand how much of an inconvenience this solution might be to you. I highly encourage you to share it on our Samsung Community ( https://us.community.samsung.com/ ), where it can be easily tagged and found if Samsung product groups are seeking public feedback regarding our products to implement them in future updates. ^Yoel
clearly not very helpful as we all already knew !!
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Did anyone get to the bottom of this?
My Gear Sport is finr for heart rate when walking and generally when runnign but cycling is another matter ... it is almost as if it gives up at speed - geenrally after ~ 3 minutes like the previous posters screenshots show
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