Andrew! You're a star! I followed your instructions (huddled in a corner of the garden!) and the 4G icon miraculously re-appeared in its usual place. Well, not really a miracle, but given my lack of tech know-how, it seems like it. Many thanks to you and Tess for your patience and help. All best - Marie ... View more

Hi Andrew The mystery deepens.... Nothing loads or updates when the LTE symbol is showing. And autoconnect in settings doesn't offer an autoconnect option to LTE, just 4G/3G/2G. There's also a little phone symbol with a tiny wifi icon tucked inside it - I assume that's for wifi calls, but could be wrong? I've had the phone a couple of years and it's never had any problems. Just since downloading the latest software update... And I appreciate your efforts to help! Many thanks - Marie ... View more

I really am dense...didn't know there was a members' app! But have opened it and found interactive checks. However, I've been messaging from my desktop so not sure how to get a screenshot to you. But when I click on SIM, it says status: active, Service provider BT. That's all! At a loss. If it's any help, the tiny icon at the top of the phone screen that says LTE (no, no idea!) appears when I move out of wifi. Thanks again - Marie ... View more

Oh dear - so sorry but I can't find the interactive checks page - is there a direct link? Have cleaned the sim, but doesn't make any difference! Thanks - Marie ... View more

Hi Tess Thanks for being so prompt! I've just tried this and the phone still won't connect to 4G! Any other thoughts? It's most puzzling as it was working perfectly before I downloaded the update yesterday. Best - Marie ... View more