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- About Col69
since
13-05-2020
yesterday
Col69
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yesterday
I agree, definitely an issue and let's hope Samsung sort it out before they lose loyal customers like us !!!
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2 weeks ago
Mines been fixed already, Samsung weren't interested. Luckily I have phone insurance so all done
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2 weeks ago
Unfortunately Samsung aren't interested. It is a defect as too many people are having the issue with the bullet hole cracks. I've never in my life broken a camera on any phone I've had and they've suffered proper day to day life. My own phone never left the house for the 5 weeks before the bullet hole issue, was not dropped (but has a super tough cover anyway for if I do) and this occured, anybody saying it's not a defect is wrong and clearly hasn't happened to them when I spend £1200 on a phone I expect it to be built well !!! I also expect it to last normal life rigours let alone lockdown life stuck indoors !!
Samsung aren't interested and they'll lose customers but don't care as they have many and you're just a number. Keep adding comments if your phone has the same issue and anyone in doubt it's a 'real' thing do a Google search
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3 weeks ago
Get on to Samsung asap, they appear to be sorting a few out. Definitely an issue and Samsung need to take notice, I keep checking mind now it's been fixed to see if the camera glass is still in one piece !
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30-05-2020
11:06 AM
Try talking to Samsung, they are aware of the issue and despite denying there is one appear to be helping some. If your phone is less than 28 days old you can return it and get it replaced so get on them asap
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27-05-2020
03:30 PM
Excellent news, hopefully Samsung are finally taking notice There is hope as I'm worried it'll just happen again and I can't keep claiming on phone insurance. Keep us updated
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27-05-2020
02:33 PM
1 Like
Glad you got yours fixed Mine has already been fixed using my phone insurance and now I'm stuck with Samsung as 2nd hand value not worth selling as literally paid £1200 only 8 weeks ago !! Fingers crossed we don't have the exact same issue in the coming weeks !!
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23-05-2020
04:37 PM
Nobody has said it's a camera fault, it is a glass fault clearly. Maybe it's too tightly attached who knows, too much pressure maybe. More to the point it's supposed to be toughened glass anyway so I expect it to not crack when dropped from a pocket etc Anyway, I can't argue someone else's problem, only they know if they dropped it or not.
My issue is that Samsung are not recognising the fault I had and many, many others are having still
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23-05-2020
04:27 PM
Archer, nothing wrong with the camera, it's the glass that is the issue. These cracks are appearing anywhere on the camera glass, clearly some kind of issue with it
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23-05-2020
04:13 PM
Samsung need to wake up and realise that they will lose a serious amount of customers with their lack of ownership on these issues and total lack of customer care !!
Unfortunately I'm stuck with my now fixed S20 Ultra as I won't get my money back on it but when I renew it will be with another vendor
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21-05-2020
04:44 PM
Archer, the issue I started was about issues with the camera glass, regardless of what. Clearly an issue
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21-05-2020
04:43 PM
An update on my phone !! The insurance company fixed my phone and unlike Samsung, who told me I would have to have the actual camera repaired despite it only being the glass that was cracked, the insurance company just changed the glass !! So Samsung wanted me to pay £215 for the Camera itself (despite not seeing the damage) and £58 for the glass. I'm very lucky I have mobile phone insurance through my bank account
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21-05-2020
04:37 PM
1 Like
That's the problem Keith, Samsung and their support teams don't care at all about customers. The support team just told me they'd never heard of any issues and wouldn't look on Google where all the evidence is there including a few media reports on it to, Forbes asked Samsung what they were going to do but hadn't heard back. Happy to take money off us (£1200 !!!) but once bought they're done with you !
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20-05-2020
12:49 AM
1 Like
I wish you luck in getting it fixed, I'm lucky I had phone insurance. I'll be selling mine when it comes back as I have no trust in it at all, Samsung need to wake up as their reputation will be badly damaged amongst it's loyal customers. I've always had Samsung phones and my S8+ has been bulletproof and still works fine. The issue with this new S20 Ultra is that the camera screen is clearly weak and will not stand the rigours of real life. All these issues are in lockdown conditions so we're all stuck indoors!! Shame on Samsung but I'm off to another vendor
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20-05-2020
12:43 AM
Archer, I'm hoping Samsung investigate this, for the sake of their customers
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18-05-2020
04:48 PM
I agree, the Samsung support people said they'd never heard of this issue, I don't believe that for a minute !! Mine is now being fixed on my phone insurance and when it's back I'll probably sell it as it's not fit for purpose, if it's going to break just sitting next to me on the couch or in my pocket then it's got no chance out in the real world. Maybe it's a build issue as not everyone has the issue, such a shame Samsung not interested bearing in mind the amount of issues a quick google search shows up !! Good luck getting yours fixed, Samsung repair centre wanted nearly £300 to repair it. I said the camera doesn't need replacing, just the glass, but they said they would have to replace the fully working camera to !! Awful company
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14-05-2020
02:22 PM
Not sure where you get it done for £95, samsungrepair.com want £219 for the rear camera to be fixed (see attached) although I would like to what 'back glass' is? Is that just the glass covering the camera or the whole back of the phone?
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14-05-2020
02:10 PM
4 Likes
Hi everyone,
Interested to know if anyone has had an S20 Ultra and then found the camera screen at the back either cracked or with a 'bullet hole' just appear despite having not dropped the phone or hit anything?
I have had this and obviously been on lockdown so not subjected the phone to anything like normal day to day rigours. Samsung denied any issues but a quick Google search showed up what I think is clearly an issue ! As I expected (but hoped I would be wrong) Samsung were not interested in listening or checking reports, I was just told it was not covered by warranty and therefore I'd need to pay to sort it out myself. I'd had the phone 5 weeks and spent £1200 on it ! My S8+ has been dropped and thrown about outside when fallen from pocket, not a single issue with it and using it now while S20 Ultra sitting here waiting for me to get it sorted. I have phone insurance so not bothered by that but I am bothered by Samsungs attitude and also worried about it happening again once I get it back ! Samsung will not get my business again, may sell it and get a Oneplus 8 pro
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14-05-2020
01:18 PM
I've been disgusted with Samsungs attitude to this, it's physical damage and not covered under warranty. Yes I know this, however I hadn't been out as on lockdown so the phone has been on the couch or in my pocket, not been dropped and yet it has developed a bullet hole !! I did a quick google search and found loads of the same incidents on a phone that's just come out, clearly this is an issue !!!! I'm moving away from Samsung once phone fixed, they don't deserve my custom
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13-05-2020
05:22 PM
1 Like
I'll try to attach the picture:
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13-05-2020
05:20 PM
Hi TessM,
I clicked the link but it said error, how else can we make contact ?
Cheers,
Col.
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13-05-2020
01:59 PM
1 Like
My camera has the 'cracked camera/bullethole' issue (a quick google search shows you the issues experienced), only had the phone 5 weeks and been in lockdown!! I hadn't dropped it at all, Samsung weren't interested and have just left me to it !! It's a defect clearly, too many having the issue but Samsung are not interested in helping customers or acknowledging the issues experienced by many.
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