I spoke to the Samsung support team who said it was probably a hardware issue and I would have to send my watch back for repair. I tried to persuade them it was properly in the software and they should treat it as a bug and I also pointed them to this thread but they didn't seem very willing to listen. they are only offered for the watch to be sent for repair so I took up this offer and have sent it back. I'm pretty sure they will find nothing wrong!! but maybe if I do this and then still have the issue they might take it more seriously. Their support team is really not very good.
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