In short, no. Samsung will just ignore you. Go see your retailer for a refund. ... View more

@DannyC09    Don't speak to Samsung. They will always say they will get an engineer to ring you back. They never do. Your point of contact in the UK is with your retailer, in this case John Lewis.   Under your warranty, JL will need an engineer to look at it. They will want to take your set away, let them. This is their protocol. If you dismiss this option, they do not have to give you a refund.   When they take your set away, tell them that unless they physically expand the storage, the set is not fit for purpose as a smart TV. They will give you a sheet to sign that they are taking the set. On THEIR sheet, write the above comment about the storage. It is then on record and take a picture of it in your phone as evidence.   Only call John Lewis when the engineers have taken your set. The call is logged at their end. When the engineers call you back about your TV, they will probably say "it's beyond economical repair". At this point, phone John Lewis and state you want a full refund as you were sold a TV not fitting the trade descriptions act. Mention you are on the official Samsung forum and several have had full refunds. They may offer you a partial refund. Kindly dismiss this as the problem has occurred from day one and has not developed a fault over time.   Be calm and courteous on the phone. It gets you further, even though you feel frustrated. It may take a few days for them to come to a decision, but you will get a full refund   Start looking for a better TV.   On another note, the thread seems to have righted itself. Maybe the forum ran out of storage? Wouldn't surprise me given the size if this thread ... View more

What happened to the thread? Seems it's all screwed up ... View more

You will not get anywhere without contacting the retailer first about the problem. You are right and you want a refund On the TV size, see what your retailer is selling. Then Google that TVs specifications. You will find the dimensions of the TV, including stand size ... View more

@mazzinia wrote: Yeh well, a firestick or an android box is a solution but... why do we have to pay ourselves for it ? If the solution is this ( and the miraculous usb memory stick ), shouldn't we be entitled to get them for free ? If they disclosed the storage on the specs in the first place, you would never have bought it. Just get rid of it and get your refund. While we all thought that the Samsung had an incredible picture, it now seems it's not the case. The Sony and the Philips are better pictures. It just seemed that if Samsung shouted the loudest, people would buy their TVs. ... View more

..... add to the fact that a £50 firestick has 16gb of storage and an £800 TV has less than 1gb ... View more

If you have filled the internal storage, what about the update (and future updates)? They are security updates as well as tizen software updates. While I applaud you for the workaround, your TV is still a security risk.   By the way. My engineers tried to do what you did and they couldn't. They also tried to force the updates from usb and couldn't. Maybe different model, board, slight differences in software. But on the 7400 you couldn't do anything except read from the USB ... View more

Don't worry, he's gone. There is no way to add third party apps to the usb. Tizen won't let you. It's amazing the little things you pick up on. The final time I called JL, I spoke to a lovely CS rep by the name of Amy. Now Amy bought the same set as us from Currys (?). She had the self-same problem and had gone back to Currys. They advised her to buy a usb hard drive. She did and it didn't alleviate the problem.. So that poster is either a JL rep or a Currys rep to try and save them the thousands it's costing them to refund. Even by law, we are allowed a refund. They know this fully, but STILL try and tell you you're wrong. Samsung make a sub-standard TV, that do not tell the storage on the spec and the retailer's don't want to take the knock. Solution? They'll stop stocking Samsung TVs Everyone keep going and get your deserved refunds. I have 3 on personal message at the moment, fighting their case with them. It's become a crusade now ... View more

Your samsung is the NU range which is 2018 and has 3 HDMI The new TU range of 2020 only has 2 HDMI sockets. Good one Samsung       @mazzinia wrote: Ehm,   to be fair, my 7192 ( that's more entry level compared to the 74xx 75xx models ) has 3 hdmi in. Are you saying that the current entry level models have less in/outs ?   ... View more

Could be a John Lewis expert to stop me getting refunds for us lot. The fact is, the TV is sh1t and isn't worth £500 let alone £800 Even the new Samsung TU TVs have only 2, yes 2, hdmi sockets. Do you sell them that set and tell them they have to buy a hdmi switch? Or do you tell them that they will have to keep switching leads because "It's still a TV", as many retailers tell us   I will reiterate to consumers that bought this set from John Lewis. Get in touch with me, as so many are by private message, and I will give you everything you need to get a refund ... View more

Neau, you mean well. That's granted. We are here for the other 99% of people. Even the engineers are sick of this model The fact is, Samsung sold a smart TV that has 800mb of storage. 730 of which is taken up by tizen OS. Almost all the rest is taken up by forced apps that Samsung gets paid for. The fact that you got a yourself a workaround (even though Samsung engineers couldn't do it) needs applauding  and I take my hat off to you. But you would never buy an S20 to find that you have to bastardise it to get it to "work", by not having enough storage. You wouldn't buy a car with a 1 litre petrol tank,that you have to plug in a bigger tank afterwards I was happy with the picture, but on recent findings it is an HDR 8+2. Not a full HDR 10+. When I got my refund I went and bought a Philips 8 series. Less money; HDR 10+; Dolby Vision; android 9.0; 3gb ram and 16gb of storage. The P5 engine has upscaling that Samsung can only dream of Again Neau, well done. But if I wanted to faff around with a TV, I would have bought one for a LOT less money.     ... View more

Well. Firstly, thankyou for your input. You can add more storage in the way of playing things from usb. You seem to be missing the point. No matter if you add a usb stick or HDD, you cannot move apps to this new storage. Thus rendering the idea useless, as you need the space in the TV storage to run the update. You see, we have traded ideas and they have not worked. We passed the information onto Samsung Accredited engineers. Guess what? They couldn't make more storage for the update. Thus a refund to buyers. Currys said that self same explanation as yours to a customer. It didn't work and they were down another £50 on top of the set In short. The usb adds storage, but you can't add/move apps from your TV to free up much needed space for a critical update installation. This is exactly like early android phones. You could add a huge SD card to a phone to store music and such. But the android OS would not let you move apps to the SD card, which meant the phone would get full on it's own internal storage.   Samsung USED to make great sets. Now they are getting passed by because of their decision  to use very cheap solutions into mid-range price sets.      ... View more

Ok. Let me break it down. I am a lazy watcher of TV. Amazon prime video on the firestick is much better quality than the android app. That's what I do streaming off. iPlayer and Netflix, I run through the android. I have virgin TV so I watch that most of the time. The main aspect is that I have an antivirus on my TV AND a VPN. I have had 2 Google security updates since I bought the TV ... View more

If the Sony 55 xf9005 is £699, the Philips 55 pus8204 is £499. Almost exactly the same TV and the picture processing is very similar. Philips has the newer android and Ambilight (awesome). Save yourself £200 and buy a soundbar. You'll need it for either tv Both are midrange sets with only better specs on the pus8500 and XG sets for the Sony. Far more expensive and even then you are into oled money ... View more

I came to the conclusion that the Philips and the Sony was the best picture at the moment. Philips swung it for me because it was Android 9 and Sony was Android 8. The engineers that took my Samsung also mentioned problems with the Sony 8 and 9 series for the android alone. Android on mine is slick and I have not noticed any lag. Although the only downside is the stock video player. Streaming looked washed out so I remedied that with VLC player. Most of my streaming goes through the firestick anyway for the Dolby vision. Don't be put off by Philips being a cheaper price. They are trying to get a foothold in the market again. I would pick the Philips above all else again in a heartbeat Hindsight is a wonderful thing ... View more

Read this https://blogs.thisismoney.co.uk/2010/03/tv-warranty.html ... View more

@Person9 wrote: It looks like I have the same issue posted here, my samsung tv is still showing only 5% free space even after resetting the smart hub in settings and says that it can't update   Looking at the posts here, it looks like even adding an external storage device/replacing stuff in the TV wouldn't fix the problem   I bought the TV from John Lewis, does anyone have any tips/insight from how they got theirs fixed/replaced/refunded by John Lewis?   Thanks Read all my posts from about page 105 onwards. You will find all the ammo and information you need to get a refund. I have helped a few that bought from JL here (as I did). My information tells you exactly what to do in what order.   If you need me, I'll always be here. I can also give you my case number and evidence of my refund   I gave John Lewis the option for me to sign an NDA to keep quiet on here. They decided not to. Therefore it's now a quest to get everyone a refund from John Lewis for this abysmal set ... View more

Right mate. Go buy a proper telly now ... View more

Great thanks to Tony for originally highlighting this. Otherwise I would have not got involved. Nice to hear you got your money back halster.    If this had been a TV from hisense, or a Tesco blaupunkt telly, then we could have understood that. But this is Samsung. Never another product will be bought manufactured by them.   We just have to get monk his money back now ... View more

I am genuinely happy for the refunds Dbuk - get the nanocell 8050. If the Sony was in stock, I would have said go for that one Master - the B9 oled was the first one out. If you do buy a refurb only buy it if it has had a new panel Monk - hang in there mate ... View more

The buck stops with the retailer. If the email says that they will not do anything further, contact OFT. The retailer has to sort this out with Samsung, not you. OFT will tell you this.   JL doesn't offer any other resolution? Just contact Samsung?     Monk   They have your set. They aren't doing anything about it. Keep contacting your credit card company. No paperwork. No contact. Can be classed as theft ... View more

Halster, stay calm. I would personally call John Lewis every day. Be calm and nice on the phone. If it hasn't been sent, or no updates, thank them for the information and you will ring the next day. Consistent but not annoying. If it hasn't arrived by Friday, inform the CS rep that if it isn't there by Monday it would appear that John Lewis is stalling and the OFT will be contacted to escalate your case, because of obstruction.   Monk, sent a PM ... View more

@halster65 wrote: No email, no surprise there, will be back onto JL in the morning. According to JL, there is no fault with the tv, if i can watch tv, then theres no fault. Its so frustrating explaining over and over again with these lot. I've even been asked to get hold of a independent Tv repair to get a report. From my pocket, so i delcined. There not gona offer me any more repairs. Keep peddling its a software issue and the JL warranty covers parts only. I really am going to take them to the small claims court if trading standards dont work out. Halster. You're going about it the wrong way. Get a final decision from JL in writing. That's it. Don't argue with them anymore, it's wasted energy. Get the email. Talk to OFT. Send them the email and the evidence i gave you . Leave it to them.    JL are £2.4bn in debt and have closed ranks to refuse refunds. Samsung are pathetic JL are now the Dixon's of this era Leave it to OFT   Light a cigar and relax ... View more

@master11 wrote: @halster65 - Please advise, should i go for a second repair tomorrow, i dont think they gonna add value or should i refuse and keep hounding John Lewis... When the engineer turns up, ask him exactly what they plan to do in detail before they take it. Also, when you get the set back they will give you a piece of paper to sign. Write on it "Problem still persists" after you check the storage. Take a picture of it on your phone, then send it to John Lewis.   Get the manager's FIRST and LAST name. Tell him/her that they will be the first in the firing line when OFT will come knocking unless you get a refund. Knowing full well that John Lewis have already given refunds out for this series ... View more

65Nu7400 Storage was 816.18MB John Lewis Price match £679 (RRP £799) March 2019   Refund Set equivalent £599 Firestick £50 Good will gesture £80   Total £729   Halster, just refer it to OFT when they give you an offer or resolution in writing   Replacements at the moment for best TVs   Sony XF or XG 8 or 9 series Philips PUS 8XXX series   ... View more

@Tony47 wrote: I think it would be good if one of these cases was taken to the courts as it would set a legal precedent. Hopefully JL will back down, but if they don't and you find you might incur legal costs, a gofundme appeal would work. I'd certainly contribute.   Did you by any chance pay for the TV with a credit card? If so, you have extra protection. You only have to go to the OFT with a case that has been refunded. Then, they have to do the same with you. They cannot have a different outcome for the same set.  I used to know a girl that worked for Mothercare at head office. Her specific job was to refuse refunds on the telephone. If she ever gave a refund, it would open the floodgates.       Halster   Go to OFT, state my case and you will get your refund  Get EVERYTHING from JL in WRITING. You will need a final decision by them on your case. Get them to email it to you. Then you will have their email, I will send you my refund email. You can take both to the OFT   ... View more

Sent a private message to halster with my case number and resulting email evidence of the refund from John Lewis. Obviously I am not posting it publicly ... View more

Halster   Give it a couple of days. Then ring back. Let them make an offer first. They will probably offer you the TU7100. Decline. They will then offer you vouchers. Decline. Tell them you want monetary value. Speak to a manager. No disrespect to front line customer service, but they can't make that decision.   Also tell them you had to pay for a 4k firestick at £50. Add that on. Also tell them you would like a good will gesture for all the time spent on your horrendous set Whatever you get here is pot luck, or whoever you get on the other end.    All the best. ... View more

Last year was when I was tossing up between TVs. The Philips lost out because android was poor.  The 6 series didn't have the P5 processing either   However, what a difference a year makes!  The OS is much better thought out. Simple menus down the left leads to sections by flicking right. Play store and settings on the top.   One button on the remote gives 'frequent settings' which is incredibly handy, so you don't have to delve deep into android settings just to change picture settings, for example.   The options are massive compared to the Samsung, which frustrated me at times. Especially when I wanted to change an option, but it was greyed out.   The 4k upscaling takes some tweaking. It took me a week of changing things. But the panel of the Philips does it justice by upscaling Sky Q without any tizzing around the edges. That annoyed me with Samsung. The options to upscale are only on the qled   All-in-all, I would never trade this set, even for a qled. Android pie tv is much better than tizen , and more in the way of options and apps My set has 3gb ram and 16gb storage. While that is just ok for a flagship phone, it's more than enough to run your TV with no lag whatsoever   In short, a year ago I was against android as a TV platform. Now, I wouldn't choose anything else. ... View more

You can use a VPN and it will be ok. My personal one is digibit VPN. £2 per month.  They have an app for firestick and android TV. They work on both of mine with no problems ... View more