It's a design fault and they know ***** fine it is yet refuse to do anything about it.   Keep the posts coming about the faults as over various forums, YouTube and here i am building a case for trading standards which they seem quite interested in so far.    Put purchase date and the date the machine failed.  ... View more

So after nothing back from Samsung I just paid £150 for a new main PCB and fixed it myself.   This will however be the last Samsung thing I ever have. Customer service is disgusting. ... View more

That's the problem. I did activate the 5 year warranty online which they deny. I activated it on the day the machine came. They claim my warranty expired on a completely different month to what it should have. Makes no sense.   I have already sent them many links even from this site and they keep saying they know nothing about it.   Utterly shocking customer service. ... View more

Well what are you going to do about it?   It's a known fault which you as a company know fine about, yet have the damned cheek to try and charge people to fix it...   I have been fighting you for months over a 5 year warranty i got with the machine which i did register on the day the machine came and you claim it went out of warranty about 5 months before i even got it! Your advisor also called me a liar and said i was making this up even though i still have the onine order receipt from Currys.    My wife and myself are keyworkers and cant even wash our uniforms as this daft machine keeps stopping all the way through the cycle. In this current situation, we really don't have time chasing up silly companies who won't stand up to something they know about.    I suggest instead of you repeating the same nonsense over and over, you actually do something about this.   If you don't, i will. ... View more